Integrating E-business models for government solutions citizen-centric service oriented methodologies and processes /

• Corporate Author: IGI Global.
• Other Authors: Chhabra, Susheel., Muneesh Kumar.
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2009.
• Series: Advances in electronic government series,
• Subjects: Internet in public administration.; Administrative agencies > Customer services.; Administrative agencies > Management.; Executive departments > Customer services.; Executive departments > Management.; Consumer satisfaction.; Citizen-centric services for government; Citizens e-readiness; Collaborative e-government networks; CRM in e-government; Electronic government Web site usability; E-participation in local government decision making; Government transformation; Integrated e-business models for government solutions; Integrated service delivery; Interoperability in e-government; Knowledge management security requirements for e-government; Organizationally enabled e-government enterprise architecture; Security aware development of e-government systems; Service oriented methodologies and processes
• Online Access: View fulltext via EzAccess

This book provides a collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholar...

Table of Contents:

• I. Government transformation / Hai Nguyen, Toshio Obi
• II. Collaborative e-gov networks / Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis
• III. Treasury computerization in India / S. Siddharth, Rajat Baisya, Gupta
• IV. Interoperability in e-government / Petter Gottschalk, Hans Solli-Saether
• V. Towards an organizationally enabled e-government enterprise architecture / Tagelsir Gasmelseid
• VI. Understanding citizens' e-readiness as a precondition to building a responsive e-government / Tuyen Nguyen, Donald Schauder
• VII. CRM in e-government / Kalpana Chauhan, K. Saxena
• VIII. Human-computer interaction / Susana Barón
• IX. E-government / Shefali Nandan
• X. The governance of integrated service delivery in Canada / Jeffrey Roy
• XI. Breaking mind inertia for humane business through e-governance / Sangeeta Sharma
• XII. E-participation in local government decision making / Peter Demediuk, Rolf Solli
• XIII. The role of knowledge management security requirements for e-government / Pauline Ratnasingam
• XIV. A study of information systems in Indian railways with specific reference to Konkan railway application package / Sanjay Nayyar, Vinayshil Gautam, M. Gupta
• XV. Security aware development of e-government systems / Daniel Serrano, Antonio Mãna, Gimena Pujol, David Donnan, Joseph Latanicki.