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100626s2009 paua fsb 001 0 eng d |
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|z 2008031912
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|a 9781605662411 (ebook)
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|z 1605662402 (hardcover)
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|z 9781605662404 (hardcover)
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|z 9781616926168 (pbk.)
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7 |
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|a 10.4018/978-1-60566-240-4
|2 doi
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|a (CaBNVSL)gtp00541456
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|a (OCoLC)430984227
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
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|a JF1525.A8
|b I53 2009e
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|a 352.3/802854678
|2 22
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|a Integrating E-business models for government solutions
|b citizen-centric service oriented methodologies and processes /
|c [edited by] Susheel Chhabra and Muneesh Kumar.
|h [electronic resource] :
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2009.
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|a electronic texts (xxii, 313 p. : ill.) :
|b digital files.
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|a Advances in electronic government research series
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|a Includes bibliographical references (p. 279-303) and index.
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|a I. Government transformation / Hai Nguyen, Toshio Obi -- II. Collaborative e-gov networks / Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis -- III. Treasury computerization in India / S. Siddharth, Rajat Baisya, Gupta -- IV. Interoperability in e-government / Petter Gottschalk, Hans Solli-Saether -- V. Towards an organizationally enabled e-government enterprise architecture / Tagelsir Gasmelseid -- VI. Understanding citizens' e-readiness as a precondition to building a responsive e-government / Tuyen Nguyen, Donald Schauder -- VII. CRM in e-government / Kalpana Chauhan, K. Saxena -- VIII. Human-computer interaction / Susana Barón -- IX. E-government / Shefali Nandan -- X. The governance of integrated service delivery in Canada / Jeffrey Roy -- XI. Breaking mind inertia for humane business through e-governance / Sangeeta Sharma -- XII. E-participation in local government decision making / Peter Demediuk, Rolf Solli -- XIII. The role of knowledge management security requirements for e-government / Pauline Ratnasingam -- XIV. A study of information systems in Indian railways with specific reference to Konkan railway application package / Sanjay Nayyar, Vinayshil Gautam, M. Gupta -- XV. Security aware development of e-government systems / Daniel Serrano, Antonio Mãna, Gimena Pujol, David Donnan, Joseph Latanicki.
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|a Restricted to subscribers or individual electronic text purchasers.
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|a This book provides a collection of essential tools and alternative e-business strategies that can be incorporated into e-government solutions. The goal is to help in evolving effective methodologies and processes and consequently provide cost effective and citizen-centric services. Useful to scholars, researchers, and academic institutions, this book will enable readers to examine current issues and promote research initiatives to improve service delivery in e-government.
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|a Also available in print.
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|a Mode of access: World Wide Web.
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|a Title from PDF t.p. (viewed on Jun 24, 2010).
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|a Internet in public administration.
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|a Administrative agencies
|x Customer services.
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|a Administrative agencies
|x Management.
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|a Executive departments
|x Customer services.
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|a Executive departments
|x Management.
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|a Consumer satisfaction.
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|a Citizen-centric services for government
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|a Citizens e-readiness
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|a Collaborative e-government networks
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|a CRM in e-government
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|a Electronic government Web site usability
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|a E-participation in local government decision making
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|a Government transformation
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|a Integrated e-business models for government solutions
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|a Integrated service delivery
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|a Interoperability in e-government
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|a Knowledge management security requirements for e-government
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|a Organizationally enabled e-government enterprise architecture
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|a Security aware development of e-government systems
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653 |
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|a Service oriented methodologies and processes
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|a Chhabra, Susheel.
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|a Muneesh Kumar.
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710 |
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|a IGI Global.
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|c (Original)
|w (DLC) 2008031912
|z 9781605662404
|z 1605662402
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|a Advances in electronic government series,
|x 1935-3073.
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|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-240-4
|z View fulltext via EzAccess
|