Information technology governance and service management frameworks and adaptations /
"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
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| Format: | Electronic |
| Language: | English |
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Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2009.
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| Subjects: | |
| Online Access: | View fulltext via EzAccess |
Table of Contents:
- 1. The current state of information technology governance literature / Sherrena Buckby, Peter Best, Jenny Stewart
- 2. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee, Changjin Lee
- 3. IT governance : a critical review of the literature / David Musson
- 4. Adoption and implementation of IT governance : cases from Australian higher education / Jyotirmoyee Bhattacharjya, Vanessa Chang
- 5. Tailoring CobiT for public sector IT audit : an Australian case study / Lynne Gerke, Gail Ridley
- 6. Comprehensive architecture rationalization and engineering / Tony C. Shan, Winnie W. Hua
- 7. A comparative case study of three Korean firms : applying an IT governance framework / Junghoon Lee, Jung Woo Lee, Ja Young Lee
- 8. The impact of ICT governance within Australian companies / Breanna O'Donohue, Graeme Pye, Matthew J. Warren
- 9. Improving ICT governance : a radical restructure using CobiT and ITIL / Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson
- 10. Managing IT security relationships within enterprise control frameworks / Brian Cusack
- 11. Unexplored linkages between corporate governance and IT governance : an evaluation and call to research / Michael A. Borth, Randy V. Bradley
- 12. I-Fit : optimizing the fit between business and IT / Alea Fairchild, Martin Smits, Piet Ribbers, Erik van Geel, Geert Snijder
- 13. Competence of information technology professionals in Internet-based ventures / Tobias Kollmann, Mattias Häsel
- 14. The role of maturity models in IT governance : a comparison of the major models and their potential benefits to the enterprise / G. Philip Rogers
- 15. Governance of software development : the transition to agile scenario / Yael Dubinsky, Avi Yaeli, Yishai Feldman, Emmanuel Zarpas, Gil Nechushtai
- 16. The governance implications when it is outsourced / Anne C. Rouse
- 17. IT portfolio management : a pragmatic approach to implement IT governance / Muralidharan Ramakrishnan
- 18. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis
- 19. Implementing IT service management : lessons learned from a university IT department / Jon Iden
- 20. A model for IT service strategy / Neil McBride
- 21. An overview of models and standards of processes in the SE, SwE, and IT disciplines / Manuel Mora, Ovsei Gelman, Rory O'Connor, Francisco Alvarez, Jorge Macias-Luevano
- 22. Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath
- 23. Measuring return on investment from implementing ITIL : a review of the literature / Chee Ing Tiong, Aileen Cater-Steel, Wui-Gee Tan
- 24. Integrated product life cycle management for software : CMMI, SPICE, and ISO/IEC 20000 / Dirk Malzahn.