Information technology governance and service management frameworks and adaptations /

• Corporate Author: IGI Global.
• Other Authors: Cater-Steel, Aileen, 1954-
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2009.
• Subjects: Information technology > Management.; Adaptive IT governance and service management; Application of IT governance framework; CMMI, SPICE and ISO 20000; CobiT; Comprehensive architecture rationalization and engineering; Corporate governance and IT governance relationship; Enterprise control frameworks; ICT governance impact; I-Fit; Improving ICT governance; Information technology governance literature; Integrated product life cycle management for software; Internet-based IT professional competence; IT governance adoption; IT governance case studies; IT governance frameworks; IT governance implementation; IT governance maturity models; IT governance relationship; IT governance-based IT strategy and management; IT outsourcing; IT portfolio management; IT service management frameworks; IT service management implementation; IT service quality management; IT service strategy; ITIL implementation; Public sector IT audit; Reviews of IT governance research; Software development governance
• Online Access: View fulltext via EzAccess
• Physical Description: electronic texts (xxiii, 495 p. : ill. (some col.)) : digital files.; Also available in print.
• Format: Mode of access: World Wide Web.
• Bibliography: Includes bibliographical references (p. 443-482) and index.
• ISBN: 9781605660097 (PDF); 1605660094 (PDF)
• Access: Restricted to subscribers or individual electronic text purchasers.

"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.