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20100727175033.0 |
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cr cn||||m|||a |
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100615s2009 paua fsb 001 0 eng d |
| 010 |
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|z 2008009102
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|a 9781605660097 (PDF)
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| 020 |
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|a 1605660094 (PDF)
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| 020 |
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|z 9781605660080 (hardcover)
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|z 1605660086 (hardcover)
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| 020 |
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|z 9781616925529 (softcover)
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| 024 |
7 |
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|a 10.4018/978-1-60566-008-0
|2 doi
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| 035 |
# |
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|a (CaBNVSL)gtp00542402
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| 035 |
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|a (OCoLC)430970943
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| 040 |
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
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4 |
|a HD30.2
|b .I5287 2009e
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| 082 |
0 |
4 |
|a 004.068
|2 22
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| 245 |
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|a Information technology governance and service management
|b frameworks and adaptations /
|c Aileen Cater-Steel [editor].
|h [electronic resource] :
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| 260 |
# |
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2009.
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| 300 |
# |
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|a electronic texts (xxiii, 495 p. : ill. (some col.)) :
|b digital files.
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| 504 |
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|a Includes bibliographical references (p. 443-482) and index.
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| 505 |
0 |
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|a 1. The current state of information technology governance literature / Sherrena Buckby, Peter Best, Jenny Stewart -- 2. IT governance-based IT strategy and management : literature review and future research directions / Junghoon Lee, Changjin Lee -- 3. IT governance : a critical review of the literature / David Musson -- 4. Adoption and implementation of IT governance : cases from Australian higher education / Jyotirmoyee Bhattacharjya, Vanessa Chang -- 5. Tailoring CobiT for public sector IT audit : an Australian case study / Lynne Gerke, Gail Ridley -- 6. Comprehensive architecture rationalization and engineering / Tony C. Shan, Winnie W. Hua -- 7. A comparative case study of three Korean firms : applying an IT governance framework / Junghoon Lee, Jung Woo Lee, Ja Young Lee -- 8. The impact of ICT governance within Australian companies / Breanna O'Donohue, Graeme Pye, Matthew J. Warren -- 9. Improving ICT governance : a radical restructure using CobiT and ITIL / Mark Toleman, Aileen Cater-Steel, Brian Kissell, Rob Chown, Michael Thompson -- 10. Managing IT security relationships within enterprise control frameworks / Brian Cusack -- 11. Unexplored linkages between corporate governance and IT governance : an evaluation and call to research / Michael A. Borth, Randy V. Bradley -- 12. I-Fit : optimizing the fit between business and IT / Alea Fairchild, Martin Smits, Piet Ribbers, Erik van Geel, Geert Snijder --
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| 505 |
0 |
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|a 13. Competence of information technology professionals in Internet-based ventures / Tobias Kollmann, Mattias Häsel -- 14. The role of maturity models in IT governance : a comparison of the major models and their potential benefits to the enterprise / G. Philip Rogers -- 15. Governance of software development : the transition to agile scenario / Yael Dubinsky, Avi Yaeli, Yishai Feldman, Emmanuel Zarpas, Gil Nechushtai -- 16. The governance implications when it is outsourced / Anne C. Rouse -- 17. IT portfolio management : a pragmatic approach to implement IT governance / Muralidharan Ramakrishnan -- 18. Applying organizational theories to realize adaptive IT governance and service management / Andrew Dowse, Edward Lewis -- 19. Implementing IT service management : lessons learned from a university IT department / Jon Iden -- 20. A model for IT service strategy / Neil McBride -- 21. An overview of models and standards of processes in the SE, SwE, and IT disciplines / Manuel Mora, Ovsei Gelman, Rory O'Connor, Francisco Alvarez, Jorge Macias-Luevano -- 22. Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services / Claus-Peter Praeg, Dieter Spath -- 23. Measuring return on investment from implementing ITIL : a review of the literature / Chee Ing Tiong, Aileen Cater-Steel, Wui-Gee Tan -- 24. Integrated product life cycle management for software : CMMI, SPICE, and ISO/IEC 20000 / Dirk Malzahn.
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|a Restricted to subscribers or individual electronic text purchasers.
|
| 520 |
3 |
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|a "This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.
|
| 530 |
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|a Also available in print.
|
| 538 |
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|a Mode of access: World Wide Web.
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| 650 |
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0 |
|a Information technology
|x Management.
|
| 653 |
# |
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|a Adaptive IT governance and service management
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| 653 |
# |
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|a Application of IT governance framework
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| 653 |
# |
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|a CMMI, SPICE and ISO 20000
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| 653 |
# |
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|a CobiT
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| 653 |
# |
# |
|a Comprehensive architecture rationalization and engineering
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| 653 |
# |
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|a Corporate governance and IT governance relationship
|
| 653 |
# |
# |
|a Enterprise control frameworks
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| 653 |
# |
# |
|a ICT governance impact
|
| 653 |
# |
# |
|a I-Fit
|
| 653 |
# |
# |
|a Improving ICT governance
|
| 653 |
# |
# |
|a Information technology governance literature
|
| 653 |
# |
# |
|a Integrated product life cycle management for software
|
| 653 |
# |
# |
|a Internet-based IT professional competence
|
| 653 |
# |
# |
|a IT governance adoption
|
| 653 |
# |
# |
|a IT governance case studies
|
| 653 |
# |
# |
|a IT governance frameworks
|
| 653 |
# |
# |
|a IT governance implementation
|
| 653 |
# |
# |
|a IT governance maturity models
|
| 653 |
# |
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|a IT governance relationship
|
| 653 |
# |
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|a IT governance-based IT strategy and management
|
| 653 |
# |
# |
|a IT outsourcing
|
| 653 |
# |
# |
|a IT portfolio management
|
| 653 |
# |
# |
|a IT service management frameworks
|
| 653 |
# |
# |
|a IT service management implementation
|
| 653 |
# |
# |
|a IT service quality management
|
| 653 |
# |
# |
|a IT service strategy
|
| 653 |
# |
# |
|a ITIL implementation
|
| 653 |
# |
# |
|a Public sector IT audit
|
| 653 |
# |
# |
|a Reviews of IT governance research
|
| 653 |
# |
# |
|a Software development governance
|
| 700 |
1 |
# |
|a Cater-Steel, Aileen,
|d 1954-
|
| 710 |
2 |
# |
|a IGI Global.
|
| 776 |
0 |
# |
|c Original
|w (DLC) 2008009102
|z 9781605660080
|z 1605660086
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60566-008-0
|z View fulltext via EzAccess
|