Cover Image

Services customization using web technologies

"This book advances our understanding of Web-related concepts, approaches, and technologies revolving around the core theme of e-service customization"--Provided by publisher.

Bibliographic Details
Main Author: Kardaras, Dimitrios, 1964-
Corporate Author: IGI Global.
Other Authors: Karakostas, Bill.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
Subjects:
Service industries > Technological innovations.
Mass customization.
World Wide Web.
E-service cost
E-service practices
E-service techniques
E-services
Global consumer reach
Marketing applications
Service customization
Web based selling
Web based services
Online Access:Chapter PDFs via platform:
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020 # # |a 9781466616059 (ebook) 
020 # # |z 9781466616042 (hardcover) 
020 # # |z 9781466616066 (print & perpetual access) 
024 7 # |a 10.4018/978-1-4666-1604-2  |2 doi 
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100 1 # |a Kardaras, Dimitrios,  |d 1964- 
245 1 0 |a Services customization using web technologies  |c by Dimitris Kardaras and Bill Karakostas.  |h [electronic resource] / 
260 # # |a Hershey, Pa. :  |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),  |c c2012. 
300 # # |a electronic texts (244 p.) :  |b digital files. 
504 # # |a Includes bibliographical references. 
505 0 # |a 1. E-service customization: the provider perspective -- 2. E-service customization: the consumer perspective -- 3. Technologies for e-service customization -- 4. E-service composition -- 5. Service customization strategies -- 6. Business processes design for service customization -- 7. Case studies in customization of e-health services -- 8. Health services case study -- 9. Banking services case study -- 10. Conclusions. 
506 # # |a Restricted to subscribers or individual electronic text purchasers. 
520 3 # |a "This book advances our understanding of Web-related concepts, approaches, and technologies revolving around the core theme of e-service customization"--Provided by publisher. 
530 # # |a Also available in print. 
538 # # |a Mode of access: World Wide Web. 
588 # # |a Description based on title screen (IGI Global, viewed April 22, 2012). 
650 # 0 |a Service industries  |x Technological innovations. 
650 # 0 |a Mass customization. 
650 # 0 |a World Wide Web. 
653 # # |a E-service cost 
653 # # |a E-service practices 
653 # # |a E-service techniques 
653 # # |a E-services 
653 # # |a Global consumer reach 
653 # # |a Marketing applications 
653 # # |a Service customization 
653 # # |a Web based selling 
653 # # |a Web based services 
700 1 # |a Karakostas, Bill. 
710 2 # |a IGI Global. 
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776 0 8 |i Print version:  |w (DLC) 2011050311  |z 9781466616042  |z 1466616040 
856 4 1 |u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-1604-2  |3 Chapter PDFs via platform: 

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