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Citizen 2.0 public and governmental interaction through Web 2.0 technologies /

"This book defines the role of Web 2.0 technologies in government and highlights a variety of strategies and tools public administrators can use to engage citizens, including suggestions for adoption and implementation based on the lessons learned by scholars and practitioners in the field"...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Kloby, Kathryn, 1972-, D'Agostino, Maria J.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2012.
Subjects:
Internet in public administration.
Public administration > Technological innovations.
Communication in politics > Technological innovations.
Web 2.0 > Political aspects.
Online social networks > Political aspects.
Public administration > Citizen participation > Technological innovations.
Decision making > Citizen participation > Technological innovations.
Agency performance
Citizen utilization of Web 2.0
Election systems
Emergency management
Environmental policy
Leadership
Management decision making
Public sector
Staff motivation
Wikis
Online Access:Chapter PDFs via platform:
Table of Contents:
  • 1. The role of social media in the public sector: opportunities and challenges / Anteneh Ayanso and Darryl Moyers
  • 2. An experiment in e-rulemaking with natural language processing and democratic deliberation / Peter Muhlberger, Jenny Stromer-Galley, and Nick Webb
  • 3. Records management, privacy, and social media: an overview / Staci M. Zavattaro
  • 4. Managing virtual public organizations / Julianne Mahler
  • 5. M-government: an opportunity for addressing the digital divide / Aroon Manoharan, Lamar Vernon Bennett, and Tony Carrizales
  • 6. 3D digital city platforms as collaborative and decision-making tools for small municipalities and rural areas / Barbara L. Maclennan and Susan J. Bergeron
  • 7. E-government in local government in the era of Web 2.0: experiences of Alabama municipalities / Hua Xu and Hugo Asencio
  • 8. Predictors of social networking and individual performance / Michael A. Brown and Mohamad Alkadry
  • 9. E-democratic administration and bureaucratic responsiveness: a primary study of bureaucrats' perceptions of the civil service e-mail box in Taiwan / Guang-Xu Wang
  • 10. Social media and new military public affairs policies / Kenneth L. Hacker
  • 11. Web 2.0 technologies and authentic public participation: engaging citizens in decision making processes / Colleen Casey and Jianling Li
  • 12. Web 2.0 for eparticipation: transformational tweeting or devaluation of democracy? / Elizabeth Tait
  • 13. Reaching Citizen 2.0: how government uses social media to send public messages during times of calm and times of crisis / Tammy Esteves, Deniz Leuenberger, and Nancy Van Leuven
  • 14. Congress 2.0: incumbent messaging in social media / Albert L. May and F. Christopher Arterton
  • 15. i-Government: interactive government enabling civic engagement and a new volunteerism / Linda-Marie Sundstrom.

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