Fuzzy methods for customer relationship management and marketing applications and classifications /

"This book explores the possibilities and advantages created by fuzzy methods through the presentation of thorough research and case studies"--Provided by publisher.

Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Meier, Andreas, 1951-, Donzé, Laurent.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2012.
Subjects:
Online Access:View fulltext via EzAccess
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020 # # |a 9781466600966 (ebook) 
020 # # |z 9781466600959 (hardcover) 
020 # # |z 9781466600973 (print & perpetual access) 
024 7 # |a 10.4018/978-1-46660-095-9  |2 doi 
035 # # |a (CaBNVSL)gtp00550557 
035 # # |a (OCoLC)771303546 
040 # # |a CaBNVSL  |c CaBNVSL  |d CaBNVSL 
050 # 4 |a HF5415.5  |b .F89 2012e 
082 0 4 |a 658.8/12  |2 23 
245 0 0 |a Fuzzy methods for customer relationship management and marketing  |b applications and classifications /  |c Andreas Meier and Laurent Donze, editors.  |h [electronic resource] : 
260 # # |a Hershey, Pa. :  |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),  |c 2012. 
300 # # |a electronic texts (331 p.) :  |b digital files. 
504 # # |a Includes bibliographical references. 
505 0 # |a 1. Applying fuzzy logic and fuzzy methods to marketing / Laurent Donzé and Andreas Meier -- 2. Fuzzy soft social network modeling and marketing / Ronald R. Yager and Rachel L. Yager -- 3. Fuzzy dynamic groups: measures and implications for television audiences / José-Domingo Mora -- 4. Using case data to ensure 'real world' input validation within fuzzy set theory models / Sara Denize, Sharon Purchase and Doina Olaru -- 5. Fuzzy clustering of Web user profiles for analyzing their behavior and interests / Stanislav Kreuzer and Natascha Hoebel -- 6. Using a fuzzy-based cluster algorithm for recommending candidates in E-elections / Luis Terán ... [et al.] -- 7. Fuzzy online reputation analysis framework / Edy Portmann ... [et al.] -- 8. Fuzzy target groups in analytic customer relationship management / Michael Kaufmann and Cédric Graf -- 9. Web analytics with fuzziness / Darius Zumstein -- 10. Fuzzy data warehouse for performance analysis / Daniel Fasel and Khurram Shahzad -- 11. A fuzzy logic approach for the assessment of online customers / Nicolas Werro and Henrik Stormer -- 12. A hybrid fuzzy multiple objective approach to lotsizing, pricing, and marketing planning model / R. Ghasemy Yaghin and S.M.T. Fatemi Ghomi -- 13. A fuzzy segmentation approach to guide marketing decisions / Mònica Casabayó and Núria Agell -- 14. Causal recipes sufficient for identifying market gurus versus mavens / Miri Chung and Arch G. Woodside. 
506 # # |a Restricted to subscribers or individual electronic text purchasers. 
520 3 # |a "This book explores the possibilities and advantages created by fuzzy methods through the presentation of thorough research and case studies"--Provided by publisher. 
530 # # |a Also available in print. 
538 # # |a Mode of access: World Wide Web. 
588 # # |a Description based on title screen (IGI Global, viewed December 19, 2011). 
650 # 0 |a Customer relations  |x Management. 
650 # 0 |a Marketing. 
650 # 0 |a Fuzzy logic. 
653 # # |a Customer relationship management 
653 # # |a Fuzzy clustering of Web user profiles 
653 # # |a Fuzzy data warehouse 
653 # # |a Fuzzy dynamic groups 
653 # # |a Fuzzy logic and marketing 
653 # # |a Online reputation analysis framework 
653 # # |a Fuzzy segmentation 
653 # # |a Fuzzy set theory models 
653 # # |a Social network modeling 
653 # # |a Marketing planning models 
700 1 # |a Meier, Andreas,  |d 1951- 
700 1 # |a Donzé, Laurent. 
710 2 # |a IGI Global. 
776 0 # |c (Original)  |w (DLC)2011042182 
776 0 8 |i Print version:  |w (DLC) 2011042182  |z 9781466600959  |z 1466600950 
856 4 1 |u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-095-9  |z View fulltext via EzAccess