Advancing the service sector with evolving technologies techniques and principles /

• Corporate Author: IGI Global.
• Other Authors: Wang, John, 1955-
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
• Subjects: Service industries > Information technology.; Customer services > Information technology.; Service-oriented architecture (Computer science); Web services.; Cybercrime investigation; Data mining in industry; E-commerce loyalty; Implementation success models; Marketing in the service sector; Mass customization models; Semantic management systems; Technology services in the healthcare industry; Temporal aspects of IT use; Tourism E-services
• Online Access: View fulltext via EzAccess

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

Table of Contents:

• 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander
• 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar
• 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther
• 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides
• 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim
• 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband
• 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet
• 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.]
• 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala
• 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.]
• 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De'
• 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis
• 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens
• 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.]
• 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara
• 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven
• 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem
• 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg
• 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan.