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05165nam a2200577 a 4500 |
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19476 |
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20120106123838.0 |
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m e d |
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cr bn||||m|||a |
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111219s2012 pau fsb 000 0 eng d |
| 010 |
# |
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|z 2011041823
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| 020 |
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|a 9781466600454 (ebook)
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| 020 |
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|z 9781466600447 (hbk.)
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| 020 |
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|z 9781466600461 (print & perpetual access)
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| 024 |
7 |
# |
|a 10.4018/978-1-46660-044-7
|2 doi
|
| 035 |
# |
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|a (CaBNVSL)gtp00550553
|
| 035 |
# |
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|a (OCoLC)771303529
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| 040 |
# |
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
|
| 050 |
# |
4 |
|a HD9980.5
|b .A384 2012e
|
| 082 |
0 |
4 |
|a 658/.05
|2 23
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| 245 |
0 |
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|a Advancing the service sector with evolving technologies
|b techniques and principles /
|c John Wang, editor.
|h [electronic resource] :
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| 260 |
# |
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2012.
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| 300 |
# |
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|a electronic texts (311 p.) :
|b digital files.
|
| 504 |
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|a Includes bibliographical references.
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| 505 |
0 |
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|a 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander -- 2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar -- 3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther -- 4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides -- 5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim -- 6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M. B. Thatcher and Suzanne P. Weisband -- 7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet -- 8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo ... [et al.] -- 9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala -- 10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh ... [et al.] -- 11. Predictive models in cybercrime investigation: an application of data mining techniques / A. S. N. Murthy, Vishnuprasad Nagadevara and Rahul De' --
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| 505 |
8 |
# |
|a 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis -- 13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens -- 14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang ... [et al.] -- 15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara -- 16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven -- 17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem -- 18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg -- 19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan.
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| 506 |
# |
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|a Restricted to subscribers or individual electronic text purchasers.
|
| 520 |
3 |
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|a "This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.
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| 530 |
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|a Also available in print.
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| 538 |
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|a Mode of access: World Wide Web.
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| 588 |
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|a Description based on title screen (IGI Global, viewed December 19, 2011).
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| 650 |
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|a Service industries
|x Information technology.
|
| 650 |
# |
0 |
|a Customer services
|x Information technology.
|
| 650 |
# |
0 |
|a Service-oriented architecture (Computer science)
|
| 650 |
# |
0 |
|a Web services.
|
| 653 |
# |
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|a Cybercrime investigation
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| 653 |
# |
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|a Data mining in industry
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| 653 |
# |
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|a E-commerce loyalty
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| 653 |
# |
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|a Implementation success models
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| 653 |
# |
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|a Marketing in the service sector
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| 653 |
# |
# |
|a Mass customization models
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| 653 |
# |
# |
|a Semantic management systems
|
| 653 |
# |
# |
|a Technology services in the healthcare industry
|
| 653 |
# |
# |
|a Temporal aspects of IT use
|
| 653 |
# |
# |
|a Tourism E-services
|
| 700 |
1 |
# |
|a Wang, John,
|d 1955-
|
| 710 |
2 |
# |
|a IGI Global.
|
| 776 |
0 |
# |
|c (Original)
|w (DLC)2011041823
|
| 776 |
0 |
8 |
|i Print version:
|w (DLC) 2011041823
|z 9781466600447
|z 1466600446
|
| 856 |
4 |
1 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-46660-044-7
|z View fulltext via EzAccess
|