Advancing the service sector with evolving technologies techniques and principles /

• Corporate Author: IGI Global.
• Other Authors: Wang, John, 1955-
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
• Subjects: Service industries > Information technology.; Customer services > Information technology.; Service-oriented architecture (Computer science); Web services.; Cybercrime investigation; Data mining in industry; E-commerce loyalty; Implementation success models; Marketing in the service sector; Mass customization models; Semantic management systems; Technology services in the healthcare industry; Temporal aspects of IT use; Tourism E-services
• Online Access: View fulltext via EzAccess
• Physical Description: electronic texts (311 p.) : digital files.; Also available in print.
• Format: Mode of access: World Wide Web.
• Bibliography: Includes bibliographical references.
• ISBN: 9781466600454 (ebook)
• Access: Restricted to subscribers or individual electronic text purchasers.

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.