101 activities for delivering knock your socks off service
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Y...
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| Format: | Electronic |
| Language: | English |
| Published: |
New York :
American Management Association,
c2009.
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| Online Access: | ebrary View fulltext via EzAccess MyiLibrary Books24x7 |
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| 100 | 1 | # | |a Thomas, Ann, |d 1951- |
| 245 | 1 | 0 | |a 101 activities for delivering knock your socks off service |c Performance Research Associates ; Ann Thomas and Jill Applegate. |h [electronic resource] / |
| 246 | 3 | # | |a One hundred one activities for delivering knock your socks off service |
| 260 | # | # | |a New York : |b American Management Association, |c c2009. |
| 300 | # | # | |a 1 online resource (xiv, 367 p.) : |b ill. |
| 504 | # | # | |a Includes bibliographical references and index. |
| 520 | # | # | |a Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and em. |
| 588 | # | # | |a Description based on print version record. |
| 650 | # | 0 | |a Customer services. |
| 650 | # | 0 | |a Customer relations |x Management. |
| 650 | # | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh |
| 655 | # | 4 | |a Electronic books. |
| 700 | 1 | # | |a Applegate, Jill. |
| 710 | 2 | # | |a Performance Research Associates. |
| 776 | 0 | 8 | |a Thomas, Ann, 1951- |d New York : American Management Association, c2009 |i Print version: |t 101 activities for delivering knock your socks off service. |w (OCoLC)290435740 |w (DLC) 2008053482 |z 0814414443 |z 9780814414446 |
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