APA Citation

Thomas, A., & Applegate, J. (2009). 101 activities for delivering knock your socks off service. New York: American Management Association.

Chicago Style Citation

Thomas, Ann, and Jill Applegate. 101 Activities for Delivering Knock Your Socks Off Service. New York: American Management Association, 2009.

MLA Citation

Thomas, Ann, and Jill Applegate. 101 Activities for Delivering Knock Your Socks Off Service. New York: American Management Association, 2009.

Warning: These citations may not always be 100% accurate.