101 activities for delivering knock your socks off service
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Y...
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| Format: | Electronic |
| Language: | English |
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New York :
American Management Association,
c2009.
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| Online Access: | ebrary View fulltext via EzAccess MyiLibrary Books24x7 |