101 activities for delivering knock your socks off service
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Y...
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| Format: | Electronic |
| Language: | English |
| Published: |
New York :
American Management Association,
c2009.
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| Online Access: | ebrary View fulltext via EzAccess MyiLibrary Books24x7 |
| Summary: | Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and em. |
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| Physical Description: | 1 online resource (xiv, 367 p.) : ill. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780814414453 (electronic bk.) 0814414451 (electronic bk.) |