Handbook of Service Science
Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service in...
| Corporate Author: | |
|---|---|
| Other Authors: | , , |
| Format: | Electronic |
| Language: | English |
| Published: |
Boston, MA :
Springer US : Imprint: Springer,
2010.
|
| Series: | Service Science: Research and Innovations in the Service Economy,
|
| Subjects: | |
| Online Access: | https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-4419-1628-0 |
Table of Contents:
- Carl J. Schramm, Kauffman Foundation
- William J. Baumol, Princeton University and New York University
- Richard B. Chase, University of Southern California
- Scott E. Sampson, Brigham Young University
- Richard Metters, Emory University
- John R. Bryson, University of Birmingham, UK
- Peter W. Daniels, University of Birmingham, UK
- Michael Gorman, University of Virginia
- Stephen L. Vargo, University of Hawaii
- Robert F. Lusch, University of Arizona
- Melissa A. Akaka, University of Hawaii
- Mary Jo Bitner, Arizona State University
- Valarie Zeithaml, University of North Carolina
- Dwayne D. Gremler, Bowling Green State University
- James L. Heskett, Harvard University
- W. Earl Sasser, Jr., Harvard University
- Benjamin Schneider, University of Maryland
- David E. Bowen, Thunderbird University
- Roland T. Rust, University of Maryland
- Gaurav Bhalla, University of Maryland
- Robert J. Glushko, University of California, Berkeley
- Eng K. Chew, University of Technology, Sydney
- Gerhard Gudergan, Aachen University
- Susanne Glissmann, IBM
- Jorge Sanz, IBM
- John Bailey
- Jeannette Blomberg
- Shelley Evenson, Carnegie-Mellon University
- Uday S. Karmarkar, University of California, Los Angeles
- Aleksandra Mojsilovic, IBM
- Daniel Connors, IBM
- William B. Rouse, Georgia Institute of Technology
- Rahul C. Basole, Georgia Institute of Technology
- Rogelio Oliva, Texas A & M University
- John D. Sterman, Massachusetts Institute of Technology
- Guruduth Banavar, IBM India
- Alan Hartman, IBM India
- Lakshmish Ramaswamy, University of Georgia
- Anatoly Zherebtsov, XJ Technologies, Russia
- Ian Miles, University of Manchester, UK
- Faridah Djellal, CNRS
- Faz̐ Gallouj, CNRS
- Bo Edvardsson, CTF Service Research Center, Sweden
- Anders Gustafsson, CTF Service Research Center, Sweden
- Per Kristensson, CTF Service Research Center, Sweden
- Lars Witell, CTF Service Research Center, Sweden
- Henry Chesbrough, University of California, Berkeley
- Andrew Davies, Imperial College of London, UK
- Pamela Samuelson, University of California, Berkeley
- Evert Gummesson, Stockholm University
- Ray P. Fisk, Texas State University
- Steve J. Grove, Clemson University
- Guangjie Ren, University of Cambridge, UK
- Michael Gregory, University of Cambridge, UK
- Kazuyoshi Hidaka, IBM Tokyo
- Linda Macaulay, University of Manchester, UK
- Claire Moxham, University of Manchester, UK
- Barbara Jones, University of Manchester, UK.