|
|
|
|
| LEADER |
06987nam a22005415i 4500 |
| 001 |
8963 |
| 003 |
DE-He213 |
| 005 |
20130727082730.0 |
| 007 |
cr nn 008mamaa |
| 008 |
130531s2010 xxu| s |||| 0|eng d |
| 020 |
# |
# |
|a 9781441916280
|9 978-1-4419-1628-0
|
| 024 |
7 |
# |
|a 10.1007/978-1-4419-1628-0
|2 doi
|
| 050 |
# |
4 |
|a HD30.23
|
| 072 |
# |
7 |
|a KJT
|2 bicssc
|
| 072 |
# |
7 |
|a KJMD
|2 bicssc
|
| 072 |
# |
7 |
|a BUS049000
|2 bisacsh
|
| 082 |
0 |
4 |
|a 658.40301
|2 23
|
| 100 |
1 |
# |
|a Maglio, Paul P.
|e editor.
|
| 245 |
1 |
0 |
|a Handbook of Service Science
|c edited by Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer.
|h [electronic resource] /
|
| 264 |
# |
1 |
|a Boston, MA :
|b Springer US :
|b Imprint: Springer,
|c 2010.
|
| 300 |
# |
# |
|a IV, 750p.
|b online resource.
|
| 336 |
# |
# |
|a text
|b txt
|2 rdacontent
|
| 337 |
# |
# |
|a computer
|b c
|2 rdamedia
|
| 338 |
# |
# |
|a online resource
|b cr
|2 rdacarrier
|
| 347 |
# |
# |
|a text file
|b PDF
|2 rda
|
| 490 |
1 |
# |
|a Service Science: Research and Innovations in the Service Economy,
|x 1865-4924
|
| 505 |
0 |
# |
|a Carl J. Schramm, Kauffman Foundation -- William J. Baumol, Princeton University and New York University -- Richard B. Chase, University of Southern California -- Scott E. Sampson, Brigham Young University -- Richard Metters, Emory University -- John R. Bryson, University of Birmingham, UK -- Peter W. Daniels, University of Birmingham, UK -- Michael Gorman, University of Virginia -- Stephen L. Vargo, University of Hawaii -- Robert F. Lusch, University of Arizona -- Melissa A. Akaka, University of Hawaii -- Mary Jo Bitner, Arizona State University -- Valarie Zeithaml, University of North Carolina -- Dwayne D. Gremler, Bowling Green State University -- James L. Heskett, Harvard University -- W. Earl Sasser, Jr., Harvard University -- Benjamin Schneider, University of Maryland -- David E. Bowen, Thunderbird University -- Roland T. Rust, University of Maryland -- Gaurav Bhalla, University of Maryland -- Robert J. Glushko, University of California, Berkeley -- Eng K. Chew, University of Technology, Sydney -- Gerhard Gudergan, Aachen University -- Susanne Glissmann, IBM -- Jorge Sanz, IBM -- John Bailey -- Jeannette Blomberg -- Shelley Evenson, Carnegie-Mellon University -- Uday S. Karmarkar, University of California, Los Angeles -- Aleksandra Mojsilovic, IBM -- Daniel Connors, IBM -- William B. Rouse, Georgia Institute of Technology -- Rahul C. Basole, Georgia Institute of Technology -- Rogelio Oliva, Texas A & M University -- John D. Sterman, Massachusetts Institute of Technology -- Guruduth Banavar, IBM India -- Alan Hartman, IBM India -- Lakshmish Ramaswamy, University of Georgia -- Anatoly Zherebtsov, XJ Technologies, Russia -- Ian Miles, University of Manchester, UK -- Faridah Djellal, CNRS -- Faz̐ Gallouj, CNRS -- Bo Edvardsson, CTF Service Research Center, Sweden -- Anders Gustafsson, CTF Service Research Center, Sweden -- Per Kristensson, CTF Service Research Center, Sweden -- Lars Witell, CTF Service Research Center, Sweden -- Henry Chesbrough, University of California, Berkeley -- Andrew Davies, Imperial College of London, UK -- Pamela Samuelson, University of California, Berkeley -- Evert Gummesson, Stockholm University -- Ray P. Fisk, Texas State University -- Steve J. Grove, Clemson University -- Guangjie Ren, University of Cambridge, UK -- Michael Gregory, University of Cambridge, UK -- Kazuyoshi Hidaka, IBM Tokyo -- Linda Macaulay, University of Manchester, UK -- Claire Moxham, University of Manchester, UK -- Barbara Jones, University of Manchester, UK.
|
| 520 |
# |
# |
|a Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. This seminal reference considers Service Science to be the study of value co-creation, and finds abundant common elements and themes, common concerns and approaches that converge on this central, real-world phenomena. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. List of contributors includes: Melissa A. Akaka.- John Bailey.- Guruduth Banavar.- Rahul C. Basole.- William J. Baumol.- Gaurav Bhalla.- Mary Jo Bitner.- Jeannette Blomberg.- David E. Bowen.- John R. Bryson.- Richard B. Chase.- Henry Chesbrough.- Eng K. Chew.- Daniel Connors.- Peter W. Daniel.- Andrew Davies.- Faridah Djellal.- Bo Edvardsson.- Shelley Evenson.- Ray P. Fisk.- Faz̐ Gallouj.- Susanne Glissmann.- Robert J. Glushko.- Michael Gorma.- Michael Gregory.- Dwayne D. Gremler.- Steve J. Grove.- Gerhard, Gudergan.- Evert Gummesson.- Anders Gustafsson.- Alan Hartman.- James L. Heskett.- Kazuyoshi Hidaka.- Barbara Jones.- Uday S. Karmarkar.- Per Kristensson.- Robert F. Lusch.- Linda Macaulay.- Richard Metters.- Ian Miles.- Aleksandra Mojsilovic.- Claire Moxham.- Rogelio Oliva.- Lakshmish Ramaswamy.- Guangjie Ren.- William B. Rouse.- Roland T. Rust.- Scott E. Sampson.- Pamela Samuelson.- Jorge Sanz.- W. Earl Sasser Jr.- Benjamin Schneider.- Carl J. Schramm.- John D. Sterman.- Stephen L. Vargo.- Lars Witell.- Valarie Zeithaml.- Anatoly Zherebtsov
|
| 650 |
# |
0 |
|a Economics.
|
| 650 |
# |
0 |
|a Information Systems.
|
| 650 |
# |
0 |
|a Industrial management.
|
| 650 |
# |
0 |
|a Operations research.
|
| 650 |
# |
0 |
|a Management information systems.
|
| 650 |
1 |
4 |
|a Economics/Management Science.
|
| 650 |
2 |
4 |
|a Operation Research/Decision Theory.
|
| 650 |
2 |
4 |
|a Management/Business for Professionals.
|
| 650 |
2 |
4 |
|a Business Information Systems.
|
| 650 |
2 |
4 |
|a Management of Computing and Information Systems.
|
| 700 |
1 |
# |
|a Kieliszewski, Cheryl A.
|e editor.
|
| 700 |
1 |
# |
|a Spohrer, James C.
|e editor.
|
| 710 |
2 |
# |
|a SpringerLink (Online service)
|
| 773 |
0 |
# |
|t Springer eBooks
|
| 776 |
0 |
8 |
|i Printed edition:
|z 9781441916273
|
| 830 |
# |
0 |
|a Service Science: Research and Innovations in the Service Economy,
|x 1865-4924
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-4419-1628-0
|
| 912 |
# |
# |
|a ZDB-2-SBE
|
| 950 |
# |
# |
|a Business and Economics (Springer-11643)
|