Handbook of Service Science
Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service in...
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| Other Authors: | , , |
| Format: | Electronic |
| Language: | English |
| Published: |
Boston, MA :
Springer US : Imprint: Springer,
2010.
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| Series: | Service Science: Research and Innovations in the Service Economy,
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| Subjects: | |
| Online Access: | https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-4419-1628-0 |