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00843nam a22002293u 4500 |
| 001 |
30712 |
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Uk |
| 005 |
20060417104600.0 |
| 008 |
010321s1999 enka || 001 ||eng |
| 019 |
# |
# |
|a G07151713
|
| 019 |
# |
# |
|a adv5002458807
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| 020 |
# |
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|a 0849305675 (CRC)
|
| 020 |
# |
# |
|a 1855733811
|
| 040 |
# |
# |
|a Uk
|c Uk
|
| 100 |
# |
# |
|a Mather, Hal.
|
| 245 |
# |
# |
|a How to profitably delight your customers /
|c Hal Mather.
|
| 260 |
# |
# |
|a Boca Raton :
|a Cambridge :
|b CRC ;
|b Woodhead,
|c 1999.
|
| 300 |
# |
# |
|a x, 185 p. :
|b ill. ;
|c 24 cm.
|
| 500 |
# |
# |
|a Published in association with the Institute of Operations Management.
|
| 504 |
# |
# |
|a Includes bibliographical references and index.
|
| 710 |
# |
# |
|a Institute of Operations Management.
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://www.sciencedirect.com/science/book/9781855733817
|z View fulltext via EzAccess
|