How to profitably delight your customers /
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| Corporate Author: | |
| Format: | Book |
| Published: |
Boca Raton : Cambridge :
CRC ; Woodhead,
1999.
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| Online Access: | View fulltext via EzAccess |
| Item Description: | Published in association with the Institute of Operations Management. |
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| Physical Description: | x, 185 p. : ill. ; 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0849305675 (CRC) 1855733811 |