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Knowledge driven service innovation and management IT strategies for business alignment and value creation /

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publish...

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Bibliographic Details
Main Author: Chew, Eng K.
Corporate Author: IGI Global.
Other Authors: Gottschalk, Petter, 1950-
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2013.
Subjects:
Knowledge management.
Information technology > Management.
Business intelligence
Corporate strategy
Customer value co-creation
IT organizational principles
Knowledge driven service innovation
Service oriented firms
Strategic resources
Strategy systems
Online Access:View fulltext via EzAccess
Table of Contents:
  • Theories and models of service-oriented firms
  • Strategy, process, organization, and systems
  • Knowledge organizations and dynamic organizational capabilities
  • Service principles, design, and strategies
  • Strategic alignment and IT-enabled value creation
  • Critical success factors of IT strategy
  • Enterprise processes and architectures for customer value creation
  • Strategic programs: planning and execution
  • Strategic alignment and service systems case examples
  • Outsourcing of IT resources: basic principles
  • Sourcing strategies and theories
  • The CIO enabling IT and service governance
  • Business innovation and information management
  • Service innovation and management
  • Innovation driven knowledge management.

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