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03136nam a2200529 a 4500 |
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30190 |
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IGIG |
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20121117141619.0 |
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m e d |
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cr bn||||m|||a |
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121114s2013 pau fob 000 0 eng d |
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|z 2012023235
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|a 9781466625136 (ebook)
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|z 9781466625129 (hardcover)
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|z 9781466625143 (print & perpetual access)
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| 024 |
7 |
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|a 10.4018/978-1-4666-2512-9
|2 doi
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| 035 |
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|a (CaBNVSL)gtp00553981
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| 035 |
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|a (OCoLC)818587623
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
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| 050 |
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4 |
|a HD30.2
|b .C4734 2013e
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| 082 |
0 |
4 |
|a 658.4/038
|2 23
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| 100 |
1 |
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|a Chew, Eng K.
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1 |
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|a Knowledge driven service innovation and management
|b IT strategies for business alignment and value creation /
|c by Eng K. Chew and Petter Gottschalk.
|h [electronic resource] :
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| 260 |
# |
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2013.
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| 300 |
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|a electronic texts (530 p.) :
|b digital files.
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| 504 |
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|a Includes bibliographical references.
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0 |
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|a Theories and models of service-oriented firms -- Strategy, process, organization, and systems -- Knowledge organizations and dynamic organizational capabilities -- Service principles, design, and strategies -- Strategic alignment and IT-enabled value creation -- Critical success factors of IT strategy -- Enterprise processes and architectures for customer value creation -- Strategic programs: planning and execution -- Strategic alignment and service systems case examples -- Outsourcing of IT resources: basic principles -- Sourcing strategies and theories -- The CIO enabling IT and service governance -- Business innovation and information management -- Service innovation and management -- Innovation driven knowledge management.
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| 506 |
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|a Restricted to subscribers or individual electronic text purchasers.
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| 520 |
3 |
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|a "This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT strategy procedures and management practices and how they are used to shape a firm's knowledge resources"--Provided by publisher.
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| 530 |
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|a Also available in print.
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| 538 |
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|a Mode of access: World Wide Web.
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| 588 |
# |
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|a Description based on title screen (IGI Global, viewed November 16, 2012).
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| 650 |
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0 |
|a Knowledge management.
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| 650 |
# |
0 |
|a Information technology
|x Management.
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| 653 |
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|a Business intelligence
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| 653 |
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|a Corporate strategy
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| 653 |
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|a Customer value co-creation
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| 653 |
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|a IT organizational principles
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| 653 |
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|a Knowledge driven service innovation
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| 653 |
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|a Service oriented firms
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| 653 |
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|a Strategic resources
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| 653 |
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|a Strategy systems
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| 700 |
1 |
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|a Gottschalk, Petter,
|d 1950-
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| 710 |
2 |
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|a IGI Global.
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| 776 |
0 |
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|c (Original)
|w (DLC)2012023235
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| 776 |
0 |
8 |
|i Print version:
|w (DLC) 2012023235
|z 9781466625129
|z 1466625120
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| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-2512-9
|z View fulltext via EzAccess
|