The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004 /
| Corporate Authors: | , , |
|---|---|
| Other Authors: | , |
| Format: | Electronic |
| Language: | Multiple English Portuguese French Spanish |
| Published: |
Munchen, Germany :
K.G. Saur,
2005.
|
| Series: | IFLA publications,
117 Gale virtual reference library |
| Subjects: | |
| Online Access: | Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access |
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| 020 | # | # | |a 9783598440175 (electronic book) |
| 020 | # | # | |a 3598440170 (electronic book) |
| 020 | # | # | |a 3598218451 |
| 040 | # | # | |a MiFhGG |c MiFhGG |
| 041 | 1 | # | |a eng |a por |a fre |a spa |b eng |b por |b fre |b spa |
| 245 | 0 | 4 | |a The virtual customer |b a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004 / |c edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard. |h [electronic resource] : |
| 246 | 3 | 1 | |a O cliente virtual : |b um novo paradigma para melhorar o relacionmento entre clientes e servicos de informacao e bibliotecas |
| 246 | 3 | 1 | |a L'usager virtuel : |b un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information |
| 246 | 3 | 1 | |a El cliente virtual : |b un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca |
| 260 | # | # | |a Munchen, Germany : |b K.G. Saur, |c 2005. |
| 440 | # | 0 | |a IFLA publications, |v 117 |x 0344-6891 ; |
| 440 | # | 0 | |a Gale virtual reference library |
| 504 | # | # | |a Includes bibliographical references and indexes. |
| 533 | # | # | |a Electronic reproduction. |b Farmington Hills, Mi : |c Gale. |n Available via World Wide Web. |
| 534 | # | # | |e xvi, 385 p. : ill., tabs., charts ; 22 cm. |p Original: |
| 538 | # | # | |a Mode of access: Internet. |
| 546 | # | # | |a Contributions in English, Portuguese, French and Spanish ; preface and summaries in English, Portuguese, French and Spanish. |
| 550 | # | # | |a Issued by the International Federation of Library Associations and the Institutions, The Hague, The Netherlands. |
| 650 | # | 0 | |a Libraries |v Congresses. |x Public relations |
| 650 | # | 0 | |a Information services |v Congresses. |x Marketing |
| 650 | # | 0 | |a Internet access for library users |v Congresses. |
| 650 | # | 6 | |a Bibliotheques |v Congres. |x Relations publiques |
| 650 | # | 6 | |a Relations avec la clientele |v Congres. |x Gestion |
| 650 | # | 6 | |a Documentation, Services de |v Congres. |x Gestion |
| 650 | # | 6 | |a Internet dans les bibliotheques |v Congres. |
| 650 | # | 6 | |a Bibliotheques virtuelles |v Congres. |
| 650 | # | 6 | |a Utilisateurs des bibliotheques |v Congres. |
| 650 | # | 6 | |a Bibliotheques |v Congres. |x Satisfaction des utilisateurs |
| 700 | 1 | # | |a Ferreira, Sueli Mara S. P., |e editor. |
| 700 | 1 | # | |a Savard, Rejean, |d 1950-, |e editor. |
| 710 | 2 | # | |a Gale Group. |
| 710 | 2 | # | |a International Federation of Library Associations. |
| 711 | 2 | # | |a IFLA Satellite Meeting |c Sao Paulo, Brasil) |d (2004 : |
| 856 | 4 | 0 | |u https://ezaccess.library.uitm.edu.my/login?url=http://find.galegroup.com/openurl/openurl?url_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&req_dat=info:sid/gale:ugnid:uitm_pj&res_id=info:sid/gale:GVRL&ctx_enc=info:ofi:enc:UTF-8&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft_id=info:sid/gale:bmcode:recid/5BBK |z Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access |
| 912 | # | # | |a 5BBK |