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1

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The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente vir...

Published 2005

“...IFLA Satellite Meeting...”
Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access

Electronic

2

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e-learning for management and marketing in libraries

Published 2005

“...IFLA Satellite Meeting Geneva, Switzerland)...”
Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access

Electronic