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The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004 /

Bibliographic Details
Corporate Authors: Gale Group., International Federation of Library Associations., IFLA Satellite Meeting
Other Authors: Ferreira, Sueli Mara S. P., (Editor), Savard, Rejean, 1950-, (Editor)
Format: Electronic
Language:Multiple
English
Portuguese
French
Spanish
Published: Munchen, Germany : K.G. Saur, 2005.
Series:IFLA publications, 117
Gale virtual reference library
Subjects:
Libraries > Congresses. > Public relations
Information services > Congresses. > Marketing
Internet access for library users > Congresses.
Bibliotheques > Congres. > Relations publiques
Relations avec la clientele > Congres. > Gestion
Documentation, Services de > Congres. > Gestion
Internet dans les bibliotheques > Congres.
Bibliotheques virtuelles > Congres.
Utilisateurs des bibliotheques > Congres.
Bibliotheques > Congres. > Satisfaction des utilisateurs
Online Access:Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access

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Available for Universiti Teknologi MARA via Gale Virtual Reference Library. Click here to access

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