Challenges of managing information quality in service organizations

• Corporate Author: IGI Global.
• Other Authors: Al-Hakim, Latif, 1946-
• Format: Electronic
• Language: English
• Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
• Subjects: Information technology > Management.; Information resources management > Quality control.; Database management > Quality control.; Service industries > Information technology > Quality control.
• Online Access: View fulltext via EzAccess

"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for...

Table of Contents:

• Galaxy's Data Quality Program
• Information Quality Function Deployment
• Customer Investigation Process at Credit Suisse
• Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis
• Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis
• Information Quality
• Management of Data Streams for Large-Scale Data Mining
• Metadata Quality Problems in Federated Collections
• Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data
• Qualtiy Measures and the Information Consumer
• DQ Options
• Purpose-Focused View of Information Quality.