How people tick a guide to over 50 types of difficult people and how to handle them /

• Main Author: Leibling, Mike.
• Format: Electronic
• Language: English
• Published: London ; Philadelphia : Kogan Page, 2009.
• Edition: 2nd ed.
• Subjects: Interpersonal conflict.; Conflict management.; FAMILY & RELATIONSHIPS > Interpersonal Relations.; PSYCHOLOGY > Interpersonal Relations.; Problem employees.; Psychology, Industrial.; Electronic books.
• Online Access: View fulltext via EzAccess

The new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Mike Leibling describes each difficult situation, analyzes how it arises, and suggests strategies for dealing with the problem. Disru...

Table of Contents:

• Copyright; Table of contents; About the author; Preface to the second edition; Introduction; Ch 1 Angry people; Ch 2 Anxious people; Ch 3 Apologetic people; Ch 4 Biased people; Ch 5 Blamers; Ch 6 Boring people; Ch 7 Bullies; Ch 8 Change-resistant people; Ch 9 Charmers; Ch 10 Cold people; Ch 11 Competitive people; Ch 12 Confused people; Ch 13 Difficult people; Ch 14 Disobedient people; Ch 15 Disrespectful people; Ch 16 Dumpers; Ch 17 Embarrassed people; Ch 18 Forgetful people; Ch 19 Gossipy people; Ch 20 Hostile people; Ch 21 Impatient people; Ch 22 Impetuous, impulsive people.