How people tick a guide to over 50 types of difficult people and how to handle them /

• Main Author: Leibling, Mike.
• Format: Electronic
• Language: English
• Published: London ; Philadelphia : Kogan Page, 2009.
• Edition: 2nd ed.
• Subjects: Interpersonal conflict.; Conflict management.; FAMILY & RELATIONSHIPS > Interpersonal Relations.; PSYCHOLOGY > Interpersonal Relations.; Problem employees.; Psychology, Industrial.; Electronic books.
• Online Access: View fulltext via EzAccess
• Physical Description: 1 online resource (ix, 206 pages)
• ISBN: 9780749457334 (electronic bk.); 0749457333 (electronic bk.)

The new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Mike Leibling describes each difficult situation, analyzes how it arises, and suggests strategies for dealing with the problem. Disruptive behavior patterns can be addressed once and for all, instead of handling them as one-off events.