Tourism SMEs, service quality, and destination competitiveness /

• Format: eBook
• Language: English
• Published: Wallingford, Oxfordshire, UK : CABI, 2005.
• Subjects: Tourism.; Small business.; Leisure, Recreation and Tourism Economics, (New March 2000); Policy and Planning.; Marketing and Distribution.; Labour and Unemployment.; Tourism and Travel.; Destinations.; Government policy.; Marketing.; Models.; Personnel.; Small businesses.; Tourism development.; Tourism policy.; Tourist industry.; Electronic books.
• Online Access: View fulltext via EzAccess

This book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores v...

Table of Contents:

• Tourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang
• Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins
• The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod
• Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones
• Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison
• Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby
• Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico
• Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy
• Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher
• The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill
• HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager
• Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley
• A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore
• The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone
• Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill
• Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith
• The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester
• Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James
• Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong
• Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones
• 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt
• The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones.