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|z 0851990118 (alk. paper)
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|a G155.A1
|b T589573 2005eb
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|a 338.4/791
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|a Tourism SMEs, service quality, and destination competitiveness /
|c edited by Eleri Jones and Claire Haven-Tang, Welsh School of Hospitality, Tourism and Leisure Management, University of Wales Institute, Cardiff, Cardiff, UK.
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|a Wallingford, Oxfordshire, UK :
|b CABI,
|c 2005.
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|c Ã2005
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| 300 |
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|a 1 online resource (xxv, 366 pages) :
|b illustrations, charts
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
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|a Tourism SMEs, Service Quality and Destination Competitiveness / E. Jones and C. Haven-Tang -- Integrated Tourism in Europe's Rural Destinations : Competition or Cooperation? / T. Oliver and T. Jenkins -- The Peripherality, Tourism and Competitiveness Mix : Contradictory or Confirmed? / F. Williams and M. MacLeod -- Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya / G. Manyara and E. Jones -- Quality Issues for the Family Business / D. Getz, J. Carlsen and A. Morrison -- Capability-based Growth : the Case of UK Tourism SMEs / M.M. Augustyn and J. Pheby -- Producing Hospitality, Consuming Lifestyles : Lifestyle Entrepreneurship in Urban Scotland / M. Di Domenico -- Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises / H.C. Murphy -- Business Goals in the Small-scale Accommodation Sector in New Zealand / C.M. Hall and K. Rusher -- The Future of the Tourism and Hospitality Workforce Begins at Home / C. Haven-Tang and D. Botterill -- HRM Behaviour and Economic Performance : Small versus Large Tourism Enterprises / A.-M. Hjalager -- Insights into Skill Shortages and Skill Gaps in Tourism : a Study in Greater Manchester / C. Lashley -- A Typology of Approaches towards Training in the South-east Wales Hospitality Industry / S. Moore -- The Utilization of Human Resources in Tourism SMEs : a Comparison between Mexico and Central Florida / A. Pizam and D.V. Tesone -- Investment Support for Tourism SMEs : a Review of Theory and Practice / S. Wanhill -- Business Confidence in Wales : the Wales Tourism Business Monitor / H. Smith -- The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme : the Case of Hungary / Z. Behringer and T. Mester -- Leadership and Coordination : a Strategy to Achieve Professionalism in the Welsh Tourism Industry / D. James -- Identifying and Exploiting Potentially Lucrative Niche Markets : the Case of Planned Impulse Travellers in Hong Kong / E. Chan and S. Wong -- Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya / M. Jwaili, B. Thomas and E. Jones -- 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism / W.G. Arlt -- The Heterodoxy of Tourism SMEs / C. Haven-Tang and E. Jones.
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|a Access limited to subscribing institution.
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|a This book is a collection of papers drawn from academic and practitioner research presented at the Tourism Research 2002 conference held in Cardiff. It comments on a range of issues concerning small and medium-sized tourism enterprises (tourism SMEs) in diverse destinations worldwide, and explores various aspects of a model of tourism SMEs proposed in chapter 1. The collection is arranged into thematic sections to reflect the model: destination (chapter 2-4); tourism SMEs (chapter 5-9); employees (chapter 10-14); public-sector interventions (chapters 15-18); and marketing/image (chapters 19-21). Chapter 22 concludes that the development of coherence in destinations dominated by SMEs is achievable provided that stakeholders involved in destination development learn from successful case studies. The book has a subject index.
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| 530 |
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|a Also available in print format.
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|a Title from PDF title page (viewed August 14, 2013).
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| 650 |
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|a Tourism.
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| 650 |
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|a Small business.
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| 650 |
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4 |
|a Leisure, Recreation and Tourism Economics, (New March 2000)
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| 650 |
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4 |
|a Policy and Planning.
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| 650 |
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4 |
|a Marketing and Distribution.
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| 650 |
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4 |
|a Labour and Unemployment.
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| 650 |
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4 |
|a Tourism and Travel.
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| 650 |
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7 |
|a Destinations.
|2 cabt
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| 650 |
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7 |
|a Government policy.
|2 cabt
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| 650 |
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7 |
|a Marketing.
|2 cabt
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| 650 |
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7 |
|a Models.
|2 cabt
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| 650 |
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7 |
|a Personnel.
|2 cabt
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| 650 |
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7 |
|a Small businesses.
|2 cabt
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| 650 |
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7 |
|a Tourism.
|2 cabt
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| 650 |
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7 |
|a Tourism development.
|2 cabt
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| 650 |
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7 |
|a Tourism policy.
|2 cabt
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| 650 |
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7 |
|a Tourist industry.
|2 cabt
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| 655 |
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|a Electronic books.
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| 690 |
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|a EE119
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| 690 |
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|a EE120
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| 690 |
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|a EE700
|
| 690 |
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|a EE900
|
| 690 |
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|a UU700
|
| 700 |
1 |
# |
|a Jones, Eleri Ellis,
|e editor of compilation.
|
| 700 |
1 |
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|a Haven-Tang, Claire,
|e editor of compilation.
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| 710 |
2 |
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|a C.A.B. International,
|e issuing body.
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| 776 |
0 |
8 |
|d Wallingford, Oxfordshire, UK ; Cambridge, MA : CABI Pub., c2005.
|i Print version:
|t Tourism SMEs, service quality, and destination competitiveness.
|w (DLC)2004018806
|z 0851990118
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1079/9780851990118.0000
|z View fulltext via EzAccess
|