Consumer psychology of tourism, hospitality and leisure. Volume 3 /

• Corporate Authors: Society of Consumer Psychology of Tourism, Hospitality, and Leisure., Symposium on the Consumer Psychology of Tourism, Hospitality, and Leisure
• Format: eBook
• Language: English
• Published: Wallingford, Oxfordshire, UK : CABI, 2004.
• Subjects: Tourism > Congresses. > Psychological aspects; Travelers > Congresses. > Psychology; Hospitality industry > Congresses.; Consumer behavior > Congresses.; Information and Documentation.; Leisure, Recreation and Tourism Economics, (New March 2000); Marketing and Distribution.; Consumer Economics.; Social Psychology and Social Anthropology, (New March 2000); Leisure.; Tourism and Travel.; Behaviour.; Consumer attitudes.; Consumer behaviour.; Consumer satisfaction.; Consumers.; Decision making.; Emotions.; Hospitality industry.; Information processing.; Leisure behaviour.; Market segmentation.; Psychology.; Tourism.; Tourist industry.; Electronic books.
• Online Access: View fulltext via EzAccess

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attra...

Table of Contents:

• Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure / Geoffrey I. Crouch, Richard R. Perdue, Harry J.P. Timmermans and Muzaffer Uysal
• Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action : a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies / Sara Dolnic̆ar
• The Influence of Consumers' Emotions on their Service Product Evaluation / Sandra Gountas and John Y. Gountas
• Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism / Maree Thyne and Andreas H. Zins
• Motivation for Domestic Tourism : a Case Study of the Kingdom of Saudi Arabia / Naima B. Bogari, Geoff Crowther and Norman Marr
• Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage : Are Ecotourism Operators Missing the Boat with their Advertising? / Garry G. Price
• Domestic Leisure Traveller Consumption Systems / Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G. Woodside
• Tourist Activity Planning in Congested Urban Tourism Environments : Towards a Game-theoretic Model and Decision Support System / Qi Han, Benedict G.C. Dellaert, W. Fred van Raaij and Harry J.P. Timmermans
• Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment / Astrid D.A.M. Kemperman, Chang-Hyeon Joh and Harry J.P. Timmermans
• A Study of Tourist Decision Processes: Algarve, Portugal / Antónia Correia and Geoffrey I. Crouch
• The Consumption of Association Convention Sites : Preliminary Results from a Study of Site Choice / Geoffrey I. Crouch and Jordan J. Louviere
• Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel / Tzung-Cheng Huan and Jay Beaman
• A Duality in Vacation Decision Making / Kenneth F. Hyde
• A Model of Vacation Choice : an Integration of Personality and Vacation Choice with Leisure Constraints Theory / Robyn L. McGuiggan
• Effects of Holiday Packaging on Tourist Decision Making : Some Preliminary Results / Walaiporn Rewtrakunphaiboon and Harmen Oppewal
• An Examination of the Antecedents and Consequences of Customer Satisfaction / Yuksel Ekinci and Ercan Sirakaya
• First-time and Repeat Visitors to Orlando, Florida : a Comparative Analysis of Destination Satisfaction / Paul Fallon and Peter Schofield
• Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context / Glenn F. Ross
• The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction / Muzaffer Uysal and John Williams
• Profiling Airline Web Users : a Segmentation Approach / Joseph S. Chen and Seyou Jang
• Towards More Thorough Data-driven Segmentation in Tourism : a Tracking Framework for Exploring Segment Development / Sara Dolnic̆ar
• Sustainable Tourism and Stakeholder Groups : a Case Study of Colorado Ski Resort Communities / Richard R. Perdue
• Cultural Determinants of Tourist Intention to Return / Jeffery M. Caneen
• Towards the Conceptualization of Tourism Destination Loyalty / Outi Niininen and Michael Riley
• Measuring Comparative Performance of Vacation Destinations : Using Tourists' Self-reported Judgements as an Alternative Approach / Metin Kozak
• Cross-cultural Behaviour Research in Tourism : a Case Study on Destination Image / Metin Kozak, Enrique Bigné, Ana González and Luisa Andreu
• Journeys of the Imagination? The Cultural Tour Route Revealed / Tove Oliver.