Benchmarking in tourism and hospitality industries : the selection of benchmarking partners /

• Main Author: Wöber, Karl W., (Author)
• Format: eBook
• Language: English
• Published: Wallingford, Oxfordshire, UK : CABI, 2002.
• Subjects: Hospitality industry > Management.; Tourism > Management.; Benchmarking (Management); Leisure, Recreation and Tourism Economics, (New March 2000); Tourism and Travel.; Mathematics and Statistics.; Hospitality industry.; Hotels.; Measurement.; Production functions.; Regression analysis.; Statistical analysis.; Tourism.; Tourist industry.; Electronic books.
• Online Access: View fulltext via EzAccess

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a compre...

Table of Contents:

• Benchmarking studies in the tourism and hospitality industries
• Measuring business performance
• Methods for estimating the production function
• The Austrian Hotel and restaurant panel
• A mixture regression model
• Data envelopment analysis
• Evolutionary data envelopment analysis
• Perspectives of benchmarking decision support systems in tourism and hospitality management.