Benchmarking in tourism and hospitality industries : the selection of benchmarking partners /
This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a compre...
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| Format: | eBook |
| Language: | English |
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Wallingford, Oxfordshire, UK :
CABI,
2002.
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| Online Access: | View fulltext via EzAccess |