Technological applications and advancements in service science, management, and engineering
"This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement&quo...
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| Format: | Electronic |
| Language: | English |
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Hershey, Pa. :
IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
c2012.
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| Online Access: | Chapter PDFs via platform: |
Table of Contents:
- 1. Service science, quo vadis? / Peter Géczy, Noriaki Izumi, Kôiti Hasida
- 2. Model-driven engineering of service-oriented systems: a research agenda / Dragan Gaševic, Marek Hatala
- 3. Fundamental patterns for enterprise integration services / Stephan Aier, Robert Winter
- 4. Information stewardship in cloud computing / David Pym, Martin Sadler
- 5. Servitized enterprises for distributed collaborative commerce / Haluk Demirkan, James C. Spohrer
- 6. An approach to deploying SOA in technological information integration: a case study / Zhuofeng Zhao, Haifang Fu, Jun Fang
- 7. Service composition based software solution design: a case study in automobile supply chain / Tong Mo
- 8. Supermarket service modeling and evaluation / Dihui Bao
- 9. Service science, management and engineering education: a unified model for university / Jianliang Wei, Jianhua Chen, Qinghua Zhu
- 10. Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services / Tugrul Daim, Robert Harmon, Haluk Demirkan
- 11. Pricing integrated customer solutions: a process-oriented perspective on value appropriation / Sebastian Bonnemeier, Ferdinand Burianek, Ralf Reichwald
- 12. An ideation framework for service process improvement / Maya Kaner, Reuven Karni
- 13. Preliminary discussions on several characteristics of service value / Chao Ma, Zhongjie Wang, Xiaofei Xu
- 14. An integrated methodology for the evaluation of electronic port services / Nikolaos Marianos, Maria Lambrou
- 15. Using system dynamics to analyze customer experience design / Yen-Hao Hsieh, Soe-Tsyr Yuan
- 16. Modeling of service systems / Martin Böttcher, Klaus-Peter Fähnrich
- 17. A structured test approach for service concepts / Thomas Burger, Kwang-Jae Kim, Thomas Meiren
- 18. Service blueprinting as a failure elimination tool in the case of outsourcing services / Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer
- 19. Simulation based evaluation of service science productivity for solution providers / Sven M. Tackenberg ... [et al.]
- 20. Safety alarm systems and related services: from potholes to innovation opportunities / Satu Pekkarinen, Helinä Melkas.