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04702nam a2200541 a 4500 |
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19615 |
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IGIG |
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20120425130537.0 |
| 006 |
m e d |
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cr bn||||m|||a |
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120423s2012 pau fsb 000 0 eng d |
| 010 |
# |
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|z 2012005151
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| 020 |
# |
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|a 9781466615847 (ebook)
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| 020 |
# |
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|z 9781466615830 (hardcover)
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| 020 |
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|z 9781466615854 (print & perpetual access)
|
| 024 |
7 |
# |
|a 10.4018/978-1-4666-1583-0
|2 doi
|
| 035 |
# |
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|a (CaBNVSL)gtp00551582
|
| 035 |
# |
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|a (OCoLC)807847187
|
| 040 |
# |
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
|
| 050 |
# |
4 |
|a HD9980.5
|b .T43 2012e
|
| 082 |
0 |
4 |
|a 658.4/038
|2 23
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| 245 |
0 |
0 |
|a Technological applications and advancements in service science, management, and engineering
|c Stuart D. Galup, editor.
|h [electronic resource] /
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| 260 |
# |
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2012.
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| 300 |
# |
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|a electronic texts (357 p.) :
|b digital files.
|
| 504 |
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|a Includes bibliographical references.
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| 505 |
0 |
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|a 1. Service science, quo vadis? / Peter Géczy, Noriaki Izumi, Kôiti Hasida -- 2. Model-driven engineering of service-oriented systems: a research agenda / Dragan Gaševic, Marek Hatala -- 3. Fundamental patterns for enterprise integration services / Stephan Aier, Robert Winter -- 4. Information stewardship in cloud computing / David Pym, Martin Sadler -- 5. Servitized enterprises for distributed collaborative commerce / Haluk Demirkan, James C. Spohrer -- 6. An approach to deploying SOA in technological information integration: a case study / Zhuofeng Zhao, Haifang Fu, Jun Fang -- 7. Service composition based software solution design: a case study in automobile supply chain / Tong Mo -- 8. Supermarket service modeling and evaluation / Dihui Bao -- 9. Service science, management and engineering education: a unified model for university / Jianliang Wei, Jianhua Chen, Qinghua Zhu -- 10. Exploration of Adoption of Service Innovations through Technology Road-Mapping: Case of Location Based Services / Tugrul Daim, Robert Harmon, Haluk Demirkan -- 11. Pricing integrated customer solutions: a process-oriented perspective on value appropriation / Sebastian Bonnemeier, Ferdinand Burianek, Ralf Reichwald -- 12. An ideation framework for service process improvement / Maya Kaner, Reuven Karni -- 13. Preliminary discussions on several characteristics of service value / Chao Ma, Zhongjie Wang, Xiaofei Xu -- 14. An integrated methodology for the evaluation of electronic port services / Nikolaos Marianos, Maria Lambrou -- 15. Using system dynamics to analyze customer experience design / Yen-Hao Hsieh, Soe-Tsyr Yuan -- 16. Modeling of service systems / Martin Böttcher, Klaus-Peter Fähnrich -- 17. A structured test approach for service concepts / Thomas Burger, Kwang-Jae Kim, Thomas Meiren -- 18. Service blueprinting as a failure elimination tool in the case of outsourcing services / Pirjo Yli-Viitala, Jari Kuusisto, Kyrill Meyer -- 19. Simulation based evaluation of service science productivity for solution providers / Sven M. Tackenberg ... [et al.] -- 20. Safety alarm systems and related services: from potholes to innovation opportunities / Satu Pekkarinen, Helinä Melkas.
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| 506 |
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|a Restricted to subscribers or individual electronic text purchasers.
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| 520 |
3 |
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|a "This book is a compendium of research that proves to be an indispensable resource for cutting-edge knowledge in service science that is understood as a broad research field that embodies all the aspects that relate to services, their planning, design, operation, evaluation, and improvement"--Provided by publisher.
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| 530 |
# |
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|a Also available in print.
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| 538 |
# |
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|a Mode of access: World Wide Web.
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| 588 |
# |
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|a Description based on title screen (IGI Global, viewed April 22, 2012).
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| 650 |
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|a Service industries
|x Management.
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| 650 |
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0 |
|a Service industries
|x Information technology.
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| 650 |
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0 |
|a Service-oriented architecture (Computer science)
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| 653 |
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|a Computational service techniques
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| 653 |
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|a Service design and modeling
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| 653 |
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|a Service engineering
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| 653 |
# |
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|a Service innovation
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| 653 |
# |
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|a Service marketing
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| 653 |
# |
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|a Service science
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| 653 |
# |
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|a Service supply and value chain management
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| 653 |
# |
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|a Simulation in service science
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| 653 |
# |
# |
|a Strategic management of services
|
| 700 |
1 |
# |
|a Galup, Stuart.
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| 710 |
2 |
# |
|a IGI Global.
|
| 776 |
0 |
# |
|c (Original)
|w (DLC)2012005151
|
| 776 |
0 |
8 |
|i Print version:
|w (DLC) 2012005151
|z 9781466615830
|z 1466615834
|
| 856 |
4 |
1 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-1583-0
|3 Chapter PDFs via platform:
|