Cover Image

Innovative mobile platform developments for electronic services design and delivery

"This book is a comprehensive look at all aspects of production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services&q...

Full description

Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Scupola, Ada.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
Subjects:
Mobile communication systems.
Mobile computing.
Electronic commerce.
IT enabled self-services
Mobile advertisements
Mobile applications
Mobile communication
Mobile services
Mobile technology
Online product presentation
Production management
Self-service systems
Online Access:Chapter PDFs via platform:
Table of Contents:
  • 1. Consumers' attitudes toward mobile commerce: a model to capture the cultural and environment influences / QiYing Su, Carl Adams
  • 2. Determinants of goal-directed mobile ticketing service adoption among internet users: the case of Taiwan / Shen-Yao Wang, Ting Lie
  • 3. Analysis of mobile users' perception towards SMS voting / Ainin Sulaiman, Ali Hussein Saleh Zolait, NG Kaisin
  • 4. Adoption of a comprehensive web-based wealth management service / Tomi Dahlberg, Anssi Öörni
  • 5. SMS banking: an exploratory investigation of the factors influencing future use / Krassie Petrova, Shi Yu
  • 6. Does technology acceptance change the way from CRM to customer loyalty?: an empirical study on the banking industry / Yi-Yuan Liu
  • 7. Enhancing complaint and problem management: design and evaluation of an m-service using pictures and positioning / Gustaf Juell-Skielse
  • 8. M-government for education: assessing students' preferences for mobile campus services / Diana Ishmatova, Yuri V. Fedotov
  • 9. The role of choice in the development of an m-government strategy in Turkey / Ronan de Kervenoael, N. Meltem Cakici, Duygu Guner
  • 10. Evolution of electronic and mobile business and services: government support for e/m-payment systems / Carl Adams, Simon Mouatt
  • 11. Activity-based costing in public administrations: a business process modeling approach / Jörg Becker, Philipp Bergener, Michael Räckers
  • 12. Knowledge interoperability among parliaments and government / E. Loukis, Alexandros Xenakis
  • 13. Investigating the landscape in national interoperability frameworks / Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis
  • 14. Examining the role of stakeholders in adopting enterprise application integration technologies in local government domain / Muhammad Mustafa Kamal, Vishanth Weerakkody
  • 15. Understanding shared services: an exploration of the IS literature / Suraya Miskon ... [et al.].

Similar Items