Innovative mobile platform developments for electronic services design and delivery

"This book is a comprehensive look at all aspects of production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services&q...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Scupola, Ada.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
Subjects:
Online Access:Chapter PDFs via platform:
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020 # # |a 9781466615694 (ebook) 
020 # # |z 9781466615687 (hbk.) 
020 # # |z 9781466615700 (print & perpetual access) 
024 7 # |a 10.4018/978-1-4666-1568-7  |2 doi 
035 # # |a (CaBNVSL)gtp00551580 
035 # # |a (OCoLC)807847159 
040 # # |a CaBNVSL  |c CaBNVSL  |d CaBNVSL 
050 # 4 |a TK5103.2  |b .I516 2012e 
082 0 4 |a 658/.05  |2 23 
245 0 0 |a Innovative mobile platform developments for electronic services design and delivery  |c Ada Scupola, editor.  |h [electronic resource] / 
260 # # |a Hershey, Pa. :  |b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),  |c c2012. 
300 # # |a electronic texts (264 p.) :  |b digital files. 
504 # # |a Includes bibliographical references. 
505 0 # |a 1. Consumers' attitudes toward mobile commerce: a model to capture the cultural and environment influences / QiYing Su, Carl Adams -- 2. Determinants of goal-directed mobile ticketing service adoption among internet users: the case of Taiwan / Shen-Yao Wang, Ting Lie -- 3. Analysis of mobile users' perception towards SMS voting / Ainin Sulaiman, Ali Hussein Saleh Zolait, NG Kaisin -- 4. Adoption of a comprehensive web-based wealth management service / Tomi Dahlberg, Anssi Öörni -- 5. SMS banking: an exploratory investigation of the factors influencing future use / Krassie Petrova, Shi Yu -- 6. Does technology acceptance change the way from CRM to customer loyalty?: an empirical study on the banking industry / Yi-Yuan Liu -- 7. Enhancing complaint and problem management: design and evaluation of an m-service using pictures and positioning / Gustaf Juell-Skielse -- 8. M-government for education: assessing students' preferences for mobile campus services / Diana Ishmatova, Yuri V. Fedotov -- 9. The role of choice in the development of an m-government strategy in Turkey / Ronan de Kervenoael, N. Meltem Cakici, Duygu Guner -- 10. Evolution of electronic and mobile business and services: government support for e/m-payment systems / Carl Adams, Simon Mouatt -- 11. Activity-based costing in public administrations: a business process modeling approach / Jörg Becker, Philipp Bergener, Michael Räckers -- 12. Knowledge interoperability among parliaments and government / E. Loukis, Alexandros Xenakis -- 13. Investigating the landscape in national interoperability frameworks / Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis -- 14. Examining the role of stakeholders in adopting enterprise application integration technologies in local government domain / Muhammad Mustafa Kamal, Vishanth Weerakkody -- 15. Understanding shared services: an exploration of the IS literature / Suraya Miskon ... [et al.]. 
506 # # |a Restricted to subscribers or individual electronic text purchasers. 
520 3 # |a "This book is a comprehensive look at all aspects of production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services"--Provided by publisher. 
530 # # |a Also available in print. 
538 # # |a Mode of access: World Wide Web. 
588 # # |a Description based on title screen (IGI Global, viewed April 22, 2012). 
650 # 0 |a Mobile communication systems. 
650 # 0 |a Mobile computing. 
650 # 0 |a Electronic commerce. 
653 # # |a IT enabled self-services 
653 # # |a Mobile advertisements 
653 # # |a Mobile applications 
653 # # |a Mobile communication 
653 # # |a Mobile services 
653 # # |a Mobile technology 
653 # # |a Online product presentation 
653 # # |a Production management 
653 # # |a Self-service systems 
700 1 # |a Scupola, Ada. 
710 2 # |a IGI Global. 
776 0 # |c (Original)  |w (DLC)2012002145 
776 0 8 |i Print version:  |w (DLC) 2012002145  |z 9781466615687  |z 1466615680 
856 4 1 |u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-4666-1568-7  |3 Chapter PDFs via platform: