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Public service, governance and Web 2.0 technologies future trends in social media /

"This book investigates the effects of Web technologies and social media on interaction and the political process helping readers to use Web technologies to address local and global problems and improve systems of governance, social equity, economic activity, sustainability, service delivery, t...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Downey, Ed, 1945-, Jones, Matthew A., 1975-
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2012.
Subjects:
Internet in public administration.
Municipal services.
Social media.
Citizen mobilization
Citizen participation
E-governance
Public administration
Public management
Public service
Social media
Social problem-solving
Web 2.0
Social interaction
Online Access:Chapter PDFs via platform:
Table of Contents:
  • 1. Communication and collaboration in a Web 2.0 world / F. Dianne Lux Wigand
  • 2. Social media and voter participation / Mariah Kraner
  • 3. Social media vs. the public sector: irresistible force, immovable object / Toby Fyfe and Paul Crookall
  • 4. Measuring the impact of social media use in the public sector / Inez Mergel
  • 5. US cities and social networking: a focus on city websites and mayors / Alana Northrop
  • 6. Local governments and social networking: do you speak our language? / Gerald A. Merwin ... [et al.]
  • 7. eGovernance2.0: implications of social computing on public services / Gianluca Misuraca
  • 8. Assessment of Web 2.0 applications employed by human resource departments in U.S. cities / Maureen McDonald ... [et al.]
  • 9. Using Web 2.0 as a community policing strategy: an examination of the United States municipal police departments / Matthew A. Jones, Melchor C. de Guzman and Korni Swaroop Kumar
  • 10. Using Web 2.0 to reconceptualize E-government: the case for GovLoop / Leila Sadeghi, Steve Ressler and Andrew Krzmarzick
  • 11. WikiLeaks and the changing forms of information politics in the "network society" / Chindu Sreedharan, Einar Thorsen and Stuart Allan
  • 12. Open source, crowdsourcing, and public engagement / Helen K. Liu
  • 13. Web 2.0 and government transformation: How E-government and social media contribute to innovation in public services / Jon E. Glasco
  • 14. Web 2.0: harnessing democracy's potential / Pedro Isaías, Sara Pífano and Paula Miranda
  • 15. From E-government to E-governance: exploring the transformational potential of Web 2.0 in state and local governments / Kathryn Kloby
  • 16. Social media and Web 2.0 for rethinking E-government maturity models / B. Joon Kim and Savannah Robinson
  • 17. The paradox of the interactive Web in the U.S. public sector / Ines A. Mergel and Charles M. Schweik.

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