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Developing technologies in e-services, self-services and mobile communication new concepts /

"This book presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools, reviewing specific e-services such as e-banking and e-health initiatives and offering new perspectives useful to industry professionals and academicians intereste...

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Bibliographic Details
Corporate Author: IGI Global.
Other Authors: Scupola, Ada.
Format: Electronic
Language:English
Published: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2011.
Subjects:
Electronic commerce.
E-banking
E-recruiting and retention practices
IT service management
IT support services
Location-based services
Mobile advertisements
Online product presentation
Self-service systems
Strategic E-services
Telehealth systems
Online Access:View fulltext via EzAccess
Table of Contents:
  • 1. E-services for managing and orchestrating organizational networks / Marijn Janssen
  • 2. E-services and the codification of informational services / Ada Scupola, Anders Hente and Hanne Westh Nicolajsen
  • 3. Key challenges for delivering Web-based IT support services: the provider perspective / Vanessa Cooper, Sharman Lichtenstein and Ross Smith
  • 4. E-services and Australian accounting practices / John Breen and Stephen Burgess
  • 5. Online self-services: investigating the stages of customer-SST systems interaction / Calin Gurau
  • 6. Sponsored search as a strategic E-service / Roumen Vragov
  • 7. The adoption of "E-Banking" by Lebanese banks: success and critical factors / Elissar Toufaily, Naoufel Daghfous and Roy Toffoli
  • 8. The impact of online product presentation on consumers' perceptions: an experimental analysis / Carlos Flavián, Raquel Gurrea and Carlos Orús
  • 9. A user centered innovation approach identifying key user values for the e-newspaper / Carina Ihlström Eriksson and Jesper Svensson
  • 10. The influence of content and trust on consumers' intention to accept mobile advertisements / Mika Westerlund, Risto Rajala, Tuure Tuunanen and Jari Salo
  • 11. Exploring the factors behind the resistance to mobile banking in Portugal / Pedro Cruz, Tommi Laukkanen and Pablo Muñoz
  • 12. Consumer value of context aware and location based mobile services / Henny de Vos, Timber Haaker, Marije Teerling and Mirella Kleijnen
  • 13. Location-based services (LBS) in micro-scale navigation: shortcomings and recommendations / Suleiman Almasri, Muhammad Alnabhan, Ziad Hunaiti and Eliamani Sedoyeka
  • 14. Understanding telehealth: constructing meaning to promote assimilation / Joachim Jean-Jules and Alain O. Villeneuve
  • 15. Introducing a first step towards a holistic talent management system architecture / Andreas Eckhardt, Sven Laumer and Christian Maier
  • 16. Aligning Six Sigma and ITIL to improve IT service management / Peter C. Chan, Shauntell R. Durant, Verna Mae Gall and Mahesh S. Raisinghani.

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