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20110721161429.0 |
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110719s2011 paua fsb 000 0 eng d |
| 010 |
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|z 2011016797
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|a 9781609606084 (ebook)
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| 020 |
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|z 9781609606077 (hardcover)
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| 024 |
7 |
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|a 10.4018/978-1-60960-607-7
|2 doi
|
| 035 |
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|a (CaBNVSL)gtp00548818
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| 035 |
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|a (OCoLC)778885236
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| 040 |
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|a CaBNVSL
|c CaBNVSL
|d CaBNVSL
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| 050 |
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4 |
|a HF5548.32
|b .D484 2011e
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| 082 |
0 |
4 |
|a 658.8/72
|2 23
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| 245 |
0 |
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|a Developing technologies in e-services, self-services and mobile communication
|b new concepts /
|c Ada Scupola, editor.
|h [electronic resource] :
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| 260 |
# |
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|a Hershey, Pa. :
|b IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA),
|c c2011.
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| 300 |
# |
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|a electronic texts (311 p.) :
|b ill., digital files.
|
| 504 |
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|a Includes bibliographical references.
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| 505 |
0 |
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|a 1. E-services for managing and orchestrating organizational networks / Marijn Janssen -- 2. E-services and the codification of informational services / Ada Scupola, Anders Hente and Hanne Westh Nicolajsen -- 3. Key challenges for delivering Web-based IT support services: the provider perspective / Vanessa Cooper, Sharman Lichtenstein and Ross Smith -- 4. E-services and Australian accounting practices / John Breen and Stephen Burgess -- 5. Online self-services: investigating the stages of customer-SST systems interaction / Calin Gurau -- 6. Sponsored search as a strategic E-service / Roumen Vragov -- 7. The adoption of "E-Banking" by Lebanese banks: success and critical factors / Elissar Toufaily, Naoufel Daghfous and Roy Toffoli -- 8. The impact of online product presentation on consumers' perceptions: an experimental analysis / Carlos Flavián, Raquel Gurrea and Carlos Orús -- 9. A user centered innovation approach identifying key user values for the e-newspaper / Carina Ihlström Eriksson and Jesper Svensson -- 10. The influence of content and trust on consumers' intention to accept mobile advertisements / Mika Westerlund, Risto Rajala, Tuure Tuunanen and Jari Salo -- 11. Exploring the factors behind the resistance to mobile banking in Portugal / Pedro Cruz, Tommi Laukkanen and Pablo Muñoz --
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| 505 |
8 |
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|a 12. Consumer value of context aware and location based mobile services / Henny de Vos, Timber Haaker, Marije Teerling and Mirella Kleijnen -- 13. Location-based services (LBS) in micro-scale navigation: shortcomings and recommendations / Suleiman Almasri, Muhammad Alnabhan, Ziad Hunaiti and Eliamani Sedoyeka -- 14. Understanding telehealth: constructing meaning to promote assimilation / Joachim Jean-Jules and Alain O. Villeneuve -- 15. Introducing a first step towards a holistic talent management system architecture / Andreas Eckhardt, Sven Laumer and Christian Maier -- 16. Aligning Six Sigma and ITIL to improve IT service management / Peter C. Chan, Shauntell R. Durant, Verna Mae Gall and Mahesh S. Raisinghani.
|
| 506 |
# |
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|a Restricted to subscribers or individual electronic text purchasers.
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| 520 |
3 |
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|a "This book presents perspectives on the management, delivery and consumption, and creation of new e-services technologies and tools, reviewing specific e-services such as e-banking and e-health initiatives and offering new perspectives useful to industry professionals and academicians interested in the creation, application, and evaluation of a number of different mobile and electronic services"--Provided by publisher.
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| 530 |
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|a Also available in print.
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| 538 |
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|a Mode of access: World Wide Web.
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| 588 |
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|a Description based on title screen (IGI Global, viewed July 18, 2011).
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| 650 |
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0 |
|a Electronic commerce.
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| 653 |
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|a E-banking
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| 653 |
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|a E-recruiting and retention practices
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| 653 |
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|a IT service management
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| 653 |
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|a IT support services
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| 653 |
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|a Location-based services
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| 653 |
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|a Mobile advertisements
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| 653 |
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|a Online product presentation
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| 653 |
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|a Self-service systems
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| 653 |
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|a Strategic E-services
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| 653 |
# |
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|a Telehealth systems
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| 700 |
1 |
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|a Scupola, Ada.
|
| 710 |
2 |
# |
|a IGI Global.
|
| 776 |
0 |
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|c (Original)
|w (DLC)2011016797
|
| 776 |
0 |
8 |
|i Print version:
|w (DLC) 2011016797
|z 9781609606077
|z 1609606078
|
| 856 |
4 |
1 |
|u https://ezaccess.library.uitm.edu.my/login?url=http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-60960-607-7
|z View fulltext via EzAccess
|