Quality and the academic library : reviewing, assessing and enhancing service provision /
| Other Authors: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
Cambridge, MA :
Chandos Publishing, an imprint of Elsevier,
2016.
|
| Series: | Chandos information professional series.
|
| Subjects: | |
| Online Access: | View fulltext via EzAccess |
Table of Contents:
- 1. Introduction / Jeremy Atkinson
- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson
- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons
- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders
- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell
- Elements in the Quality Review process / Helen Fallon / Jon Purcell
- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell
- 6. Reviews of Library Services: An Overview / Jeremy Atkinson
- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith
- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper
- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson
- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little
- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly
- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham
- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson
- 14. Libraries and the Support of University Research / Michael Jubb
- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight
- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson
- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson
- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi
- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger
- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town
- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil
- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small
- 23. Measuring Quality in Super-Converged Services / Leo Appleton
- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton
- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis
- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti
- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson.