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04964cam a2200457Ii 4500 |
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ocn942588107 |
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OCoLC |
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20200319112200.0 |
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m o d |
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cr cnu|||unuuu |
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160302s2016 mau ob 001 0 eng d |
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|a N$T
|b eng
|e rda
|e pn
|c N$T
|d IDEBK
|d YDXCP
|d OPELS
|d N$T
|d OCLCF
|d CDX
|d COO
|d EBLCP
|d OCLCA
|d TEFOD
|d IUL
|d IDB
|d DEBSZ
|d MERUC
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|d U3W
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|d OCLCQ
|d A7U
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| 019 |
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|a 945135619
|a 1006980137
|a 1066494135
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| 020 |
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|a 9780081001349
|q (electronic bk.)
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|a 0081001347
|q (electronic bk.)
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|z 9780128021057
|q (print)
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| 020 |
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|z 0128021055
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| 035 |
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|a (OCoLC)942588107
|z (OCoLC)945135619
|z (OCoLC)1006980137
|z (OCoLC)1066494135
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| 050 |
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4 |
|a Z675.U5
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| 072 |
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|a LAN
|x 025000
|2 bisacsh
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| 082 |
0 |
4 |
|a 025.1/977
|2 23
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| 245 |
0 |
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|a Quality and the academic library :
|b reviewing, assessing and enhancing service provision /
|c edited by Jeremy Atkinson.
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| 264 |
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1 |
|a Cambridge, MA :
|b Chandos Publishing, an imprint of Elsevier,
|c 2016.
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 490 |
1 |
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|a Chandos information professional series
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| 588 |
0 |
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|a Online resource; title from PDF title page (EBSCO, viewed March 30, 2016).
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| 504 |
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|a Includes bibliographical references and index.
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| 505 |
0 |
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|a 1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson.
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| 650 |
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0 |
|a Academic libraries
|x Quality control.
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| 650 |
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0 |
|a Academic libraries
|x Reference services
|x Evaluation.
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| 650 |
|
7 |
|a LANGUAGE ARTS & DISCIPLINES
|x Library & Information Science
|x General.
|2 bisacsh
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| 650 |
|
7 |
|a Academic libraries
|x Quality control.
|2 fast
|0 (OCoLC)fst00795058
|
| 650 |
|
7 |
|a Academic libraries
|x Reference services
|x Evaluation.
|2 fast
|0 (OCoLC)fst00795062
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| 655 |
|
4 |
|a Electronic books.
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| 700 |
1 |
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|a Atkinson, P. J.,
|e editor.
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| 776 |
0 |
8 |
|i Print version:
|a Atkinson, Jeremy.
|t Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision.
|d : Elsevier Science, ©2016
|z 9780128021057
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| 830 |
|
0 |
|a Chandos information professional series.
|
| 856 |
4 |
0 |
|z View fulltext via EzAccess
|u http://ezaccess.library.uitm.edu.my/login?url=https://www.sciencedirect.com/science/book/9780128021057
|