ISE EBook Online Access for Organizational Behavior.
| Main Author: | |
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| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
:
McGraw-Hill US Higher Ed ISE,
2020.
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| Edition: | 9th ed. |
| Subjects: | |
| Online Access: | View fulltext via EzAccess |
Table of Contents:
- Cover Page
- Title Page
- Copyright Page
- about the authors
- Dedication
- Preface
- Acknowledgments
- Supporting the Learning Process
- Student and Instructor Support Materials
- Video Resources
- Connect
- Chapter 1 Introduction to the Field of Organizational Behavior
- Welcome to the Field of Organizational Behavior!
- What Is Organizational Behavior?
- Historical Foundations of Organizational Behavior
- Why Organizational Behavior Is Important
- Why OB Is Important for You
- Why OB Is Important for Organizations
- Connecting the Dots: An Integrative Model of Organizational Behavior
- Anchors of Organizational Behavior Knowledge
- The Systematic Research Anchor
- The Practical Orientation Anchor
- The Multidisciplinary Anchor
- The Contingency Anchor
- The Multiple Levels of Analysis Anchor
- The Emerging Workplace Landscape
- Diversity and the Inclusive Workplace
- Work-Life Integration
- Remote Work
- Employment Relationships
- MARS Model of Individual Behavior and Performance
- Employee Motivation
- Ability
- Role Perceptions
- Situational Factors
- Types of Individual Behavior
- Task Performance
- Organizational Citizenship
- Counterproductive Work Behaviors
- Joining and Staying with the Organization
- Maintaining Work Attendance
- The Journey Begins
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Case Study: Promoting Safe Behavior at Mother Parkers
- Case Study: Pushing Papers Can Be Fun
- Class Exercise: World Café on the Emerging Workplace
- Chapter 2 Individual Differences: Personality and Values
- Personality and the Five-Factor Model in Organizations
- What Causes Personality: Nature versus Nurture
- Five-Factor Model of Personality
- Issues When Applying the Five-Factor Model
- Other Personality Concepts: The Dark Triad and MBTI Types
- The Dark Triad.
- Jungian Personality Theory and the Myers-Briggs Type Indicator
- Values in the Workplace
- Types of Values
- Values and Individual Behavior
- Values Congruence
- Ethical Values and Behavior
- Four Ethical Principles
- Moral Intensity, Moral Sensitivity, and Situational Influences
- Supporting Ethical Behavior
- Values across Cultures
- Individualism and Collectivism
- Power Distance
- Uncertainty Avoidance
- Achievement-Nurturing Orientation
- Caveats about Cross-Cultural Knowledge
- Cultural Diversity in the United States
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 3 Perceiving Ourselves and Others in Organizations
- Self-Concept: How We Perceive Ourselves
- Self-Concept Complexity, Consistency, and Clarity
- Self-Enhancement
- Self-Verification
- Self-Evaluation
- The Social Self
- Self-Concept and Organizational Behavior
- Perceiving the World around Us
- Perceptual Organization and Interpretation
- Specific Perceptual Processes and Problems
- Stereotyping in Organizations
- Attribution Theory
- Self-Fulfilling Prophecy
- Other Perceptual Effects
- Improving Perceptions
- Awareness of Perceptual Biases
- Improving Self-Awareness
- Meaningful Interaction
- Global Mindset: Developing Perceptions across Borders
- Developing a Global Mindset
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 4 Workplace Emotions, Attitudes, and Stress
- Emotions in the Workplace
- Types of Emotions
- Emotions, Attitudes, and Behavior
- Cognitive Dissonance
- Emotions and Personality
- Managing Emotions at Work
- Emotional Display Norms across Cultures
- Strategies for Displaying Expected Emotions
- Emotional Intelligence
- Emotional Intelligence Outcomes and Development
- Job Satisfaction
- Job Satisfaction and Work Behavior
- Job Satisfaction and Performance.
- Job Satisfaction and Customer Satisfaction
- Job Satisfaction and Business Ethics
- Organizational Commitment
- Consequences of Affective and Continuance Commitment
- Building Organizational Commitment
- Work-Related Stress and Its Management
- General Adaptation Syndrome
- Consequences of Distress
- Stressors: The Causes of Stress
- Individual Differences in Stress
- Managing Work-Related Stress
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 5 Foundations of Employee Motivation
- Employee Motivation, Drives, and Needs
- Employee Drives and Needs
- Individual Differences in Needs
- Drive-Based Motivation Theories
- Four-Drive Theory
- Maslow's Needs Hierarchy Theory
- Intrinsic and Extrinsic Motivation
- Learned Needs Theory
- Expectancy Theory of Motivation
- Expectancy Theory in Practice
- Organizational Behavior Modification and Social Cognitive Theory
- Organizational Behavior Modification
- Social Cognitive Theory
- Goal Setting and Feedback
- Characteristics of Effective Feedback
- Sources of Feedback
- Evaluating Goal Setting and Feedback
- Organizational Justice
- Distributive Justice and Equity Theory
- Procedural and Interactional Justice
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 6 Applied Performance Practices
- The Meaning of Money in the Workplace
- Financial Reward Practices
- Membership- and Seniority-Based Rewards
- Job Status-Based Rewards
- Competency-Based Rewards
- Performance-Based Rewards
- Improving Reward Effectiveness
- Link Rewards to Performance
- Ensure that Rewards Are Relevant
- Use Team Rewards for Interdependent Jobs
- Ensure that Rewards Are Valued
- Watch Out for Unintended Consequences
- Job Design Practices
- Job Design and Work Efficiency
- Scientific Management
- Problems with Job Specialization.
- Job Design and Work Motivation
- Core Job Characteristics
- Critical Psychological States
- Individual Differences
- Social and Information Processing Job Characteristics
- Job Design Practices that Motivate
- Frequent Job Rotation
- Job Enlargement
- Job Enrichment
- Psychological Empowerment Practices
- Supporting Psychological Empowerment
- Self-Leadership Practices
- Personal Goal Setting
- Constructive Thought Strategies
- Designing Natural Rewards
- Self-Monitoring
- Self-Reinforcement
- Effectiveness of Self-Leadership
- Personal and Situational Predictors of Self-Leadership
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 7 Decision Making and Creativity
- Rational Choice Decision Making
- Rational Choice Decision Process
- Problems with Rational Choice Decision Making
- Identifying Problems and Opportunities
- Problems with Problem Identification
- Identifying Problems and Opportunities More Effectively
- Searching for, Evaluating, and Choosing Alternatives
- Problems with Goals
- Problems with Information Processing
- Problems with Maximization
- Evaluating Opportunities
- Emotions and Intuition in Decision Making
- Emotions and Making Choices
- Intuition and Making Choices
- Making Choices More Effectively
- Implementing and Evaluating Decisions
- Implementing Decisions
- Evaluating Decisions
- Creativity
- The Creative Process
- Characteristics of Creative People
- Organizational Conditions Supporting Creativity
- Activities that Encourage Creativity
- Employee Involvement in Decision Making
- Benefits of Employee Involvement
- Contingencies of Employee Involvement
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 8 Team Dynamics
- Teams and Informal Groups
- Informal Groups
- Advantages and Disadvantages of Teams
- The Challenges of Teams.
- A Model of Team Effectiveness
- Organizational and Team Environment
- Team Design Elements
- Task Characteristics
- Team Size
- Team Composition
- Team Processes
- Team Development
- Team Norms
- Team Cohesion
- Team Trust
- Self-Directed Teams
- Success Factors for Self-Directed Teams
- Remote (Virtual) Teams
- Success Factors for Remote Teams
- Team Decision Making
- Constraints on Team Decision Making
- Improving Creative Decision Making in Teams
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 9 Communicating in Teams and Organizations
- The Importance of Communication
- A Model of Communication
- Influences on Effective Encoding and Decoding
- Communication Channels
- Digital Written Communication
- Social Media Communication in the Workplace
- Nonverbal Communication
- Choosing the Best Communication Channel
- Synchronicity
- Social Presence
- Social Acceptance
- Media Richness
- Communication Channels and Persuasion
- Communication Barriers (Noise)
- Perceptions
- Language
- Jargon
- Filtering
- Information Overload
- Cross-Cultural and Gender Communication
- Nonverbal Differences across Cultures
- Gender Differences in Communication
- Improving Interpersonal Communication
- Getting Your Message Across
- Active Listening
- Improving Communication throughout the Hierarchy
- Workspace Design
- Digitally-Based Organizational Communication
- Direct Communication with Top Management
- Communicating through the Grapevine
- Grapevine Characteristics
- Grapevine Benefits and Limitations
- Chapter Summary
- Key Terms
- Critical Thinking Questions
- Chapter 10 Power and Influence in the Workplace
- The Meaning of Power
- Sources of Power in Organizations
- Legitimate Power
- Reward Power
- Coercive Power
- Expert Power
- Referent Power
- Contingencies of Power.
- Nonsubstitutability.