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ISE EBook Online Access for Organizational Behavior.

Bibliographic Details
Main Author: McShane, Steven.
Other Authors: Von Glinow, Mary.
Format: eBook
Language:English
Published: : McGraw-Hill US Higher Ed ISE, 2020.
Edition:9th ed.
Subjects:
Organizational behavior-Textbooks.
Electronic books.
Online Access:View fulltext via EzAccess
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264 4 |c ©2021. 
300 |a 1 online resource (1086 pages) 
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505 0 |a Cover Page -- Title Page -- Copyright Page -- about the authors -- Dedication -- Preface -- Acknowledgments -- Supporting the Learning Process -- Student and Instructor Support Materials -- Video Resources -- Connect -- Chapter 1 Introduction to the Field of Organizational Behavior -- Welcome to the Field of Organizational Behavior! -- What Is Organizational Behavior? -- Historical Foundations of Organizational Behavior -- Why Organizational Behavior Is Important -- Why OB Is Important for You -- Why OB Is Important for Organizations -- Connecting the Dots: An Integrative Model of Organizational Behavior -- Anchors of Organizational Behavior Knowledge -- The Systematic Research Anchor -- The Practical Orientation Anchor -- The Multidisciplinary Anchor -- The Contingency Anchor -- The Multiple Levels of Analysis Anchor -- The Emerging Workplace Landscape -- Diversity and the Inclusive Workplace -- Work-Life Integration -- Remote Work -- Employment Relationships -- MARS Model of Individual Behavior and Performance -- Employee Motivation -- Ability -- Role Perceptions -- Situational Factors -- Types of Individual Behavior -- Task Performance -- Organizational Citizenship -- Counterproductive Work Behaviors -- Joining and Staying with the Organization -- Maintaining Work Attendance -- The Journey Begins -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Case Study: Promoting Safe Behavior at Mother Parkers -- Case Study: Pushing Papers Can Be Fun -- Class Exercise: World Café on the Emerging Workplace -- Chapter 2 Individual Differences: Personality and Values -- Personality and the Five-Factor Model in Organizations -- What Causes Personality: Nature versus Nurture -- Five-Factor Model of Personality -- Issues When Applying the Five-Factor Model -- Other Personality Concepts: The Dark Triad and MBTI Types -- The Dark Triad. 
505 8 |a Jungian Personality Theory and the Myers-Briggs Type Indicator -- Values in the Workplace -- Types of Values -- Values and Individual Behavior -- Values Congruence -- Ethical Values and Behavior -- Four Ethical Principles -- Moral Intensity, Moral Sensitivity, and Situational Influences -- Supporting Ethical Behavior -- Values across Cultures -- Individualism and Collectivism -- Power Distance -- Uncertainty Avoidance -- Achievement-Nurturing Orientation -- Caveats about Cross-Cultural Knowledge -- Cultural Diversity in the United States -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 3 Perceiving Ourselves and Others in Organizations -- Self-Concept: How We Perceive Ourselves -- Self-Concept Complexity, Consistency, and Clarity -- Self-Enhancement -- Self-Verification -- Self-Evaluation -- The Social Self -- Self-Concept and Organizational Behavior -- Perceiving the World around Us -- Perceptual Organization and Interpretation -- Specific Perceptual Processes and Problems -- Stereotyping in Organizations -- Attribution Theory -- Self-Fulfilling Prophecy -- Other Perceptual Effects -- Improving Perceptions -- Awareness of Perceptual Biases -- Improving Self-Awareness -- Meaningful Interaction -- Global Mindset: Developing Perceptions across Borders -- Developing a Global Mindset -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 4 Workplace Emotions, Attitudes, and Stress -- Emotions in the Workplace -- Types of Emotions -- Emotions, Attitudes, and Behavior -- Cognitive Dissonance -- Emotions and Personality -- Managing Emotions at Work -- Emotional Display Norms across Cultures -- Strategies for Displaying Expected Emotions -- Emotional Intelligence -- Emotional Intelligence Outcomes and Development -- Job Satisfaction -- Job Satisfaction and Work Behavior -- Job Satisfaction and Performance. 
505 8 |a Job Satisfaction and Customer Satisfaction -- Job Satisfaction and Business Ethics -- Organizational Commitment -- Consequences of Affective and Continuance Commitment -- Building Organizational Commitment -- Work-Related Stress and Its Management -- General Adaptation Syndrome -- Consequences of Distress -- Stressors: The Causes of Stress -- Individual Differences in Stress -- Managing Work-Related Stress -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 5 Foundations of Employee Motivation -- Employee Motivation, Drives, and Needs -- Employee Drives and Needs -- Individual Differences in Needs -- Drive-Based Motivation Theories -- Four-Drive Theory -- Maslow's Needs Hierarchy Theory -- Intrinsic and Extrinsic Motivation -- Learned Needs Theory -- Expectancy Theory of Motivation -- Expectancy Theory in Practice -- Organizational Behavior Modification and Social Cognitive Theory -- Organizational Behavior Modification -- Social Cognitive Theory -- Goal Setting and Feedback -- Characteristics of Effective Feedback -- Sources of Feedback -- Evaluating Goal Setting and Feedback -- Organizational Justice -- Distributive Justice and Equity Theory -- Procedural and Interactional Justice -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 6 Applied Performance Practices -- The Meaning of Money in the Workplace -- Financial Reward Practices -- Membership- and Seniority-Based Rewards -- Job Status-Based Rewards -- Competency-Based Rewards -- Performance-Based Rewards -- Improving Reward Effectiveness -- Link Rewards to Performance -- Ensure that Rewards Are Relevant -- Use Team Rewards for Interdependent Jobs -- Ensure that Rewards Are Valued -- Watch Out for Unintended Consequences -- Job Design Practices -- Job Design and Work Efficiency -- Scientific Management -- Problems with Job Specialization. 
505 8 |a Job Design and Work Motivation -- Core Job Characteristics -- Critical Psychological States -- Individual Differences -- Social and Information Processing Job Characteristics -- Job Design Practices that Motivate -- Frequent Job Rotation -- Job Enlargement -- Job Enrichment -- Psychological Empowerment Practices -- Supporting Psychological Empowerment -- Self-Leadership Practices -- Personal Goal Setting -- Constructive Thought Strategies -- Designing Natural Rewards -- Self-Monitoring -- Self-Reinforcement -- Effectiveness of Self-Leadership -- Personal and Situational Predictors of Self-Leadership -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 7 Decision Making and Creativity -- Rational Choice Decision Making -- Rational Choice Decision Process -- Problems with Rational Choice Decision Making -- Identifying Problems and Opportunities -- Problems with Problem Identification -- Identifying Problems and Opportunities More Effectively -- Searching for, Evaluating, and Choosing Alternatives -- Problems with Goals -- Problems with Information Processing -- Problems with Maximization -- Evaluating Opportunities -- Emotions and Intuition in Decision Making -- Emotions and Making Choices -- Intuition and Making Choices -- Making Choices More Effectively -- Implementing and Evaluating Decisions -- Implementing Decisions -- Evaluating Decisions -- Creativity -- The Creative Process -- Characteristics of Creative People -- Organizational Conditions Supporting Creativity -- Activities that Encourage Creativity -- Employee Involvement in Decision Making -- Benefits of Employee Involvement -- Contingencies of Employee Involvement -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 8 Team Dynamics -- Teams and Informal Groups -- Informal Groups -- Advantages and Disadvantages of Teams -- The Challenges of Teams. 
505 8 |a A Model of Team Effectiveness -- Organizational and Team Environment -- Team Design Elements -- Task Characteristics -- Team Size -- Team Composition -- Team Processes -- Team Development -- Team Norms -- Team Cohesion -- Team Trust -- Self-Directed Teams -- Success Factors for Self-Directed Teams -- Remote (Virtual) Teams -- Success Factors for Remote Teams -- Team Decision Making -- Constraints on Team Decision Making -- Improving Creative Decision Making in Teams -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 9 Communicating in Teams and Organizations -- The Importance of Communication -- A Model of Communication -- Influences on Effective Encoding and Decoding -- Communication Channels -- Digital Written Communication -- Social Media Communication in the Workplace -- Nonverbal Communication -- Choosing the Best Communication Channel -- Synchronicity -- Social Presence -- Social Acceptance -- Media Richness -- Communication Channels and Persuasion -- Communication Barriers (Noise) -- Perceptions -- Language -- Jargon -- Filtering -- Information Overload -- Cross-Cultural and Gender Communication -- Nonverbal Differences across Cultures -- Gender Differences in Communication -- Improving Interpersonal Communication -- Getting Your Message Across -- Active Listening -- Improving Communication throughout the Hierarchy -- Workspace Design -- Digitally-Based Organizational Communication -- Direct Communication with Top Management -- Communicating through the Grapevine -- Grapevine Characteristics -- Grapevine Benefits and Limitations -- Chapter Summary -- Key Terms -- Critical Thinking Questions -- Chapter 10 Power and Influence in the Workplace -- The Meaning of Power -- Sources of Power in Organizations -- Legitimate Power -- Reward Power -- Coercive Power -- Expert Power -- Referent Power -- Contingencies of Power. 
505 8 |a Nonsubstitutability. 
526 0 |a BA118 - Diploma in Office Management & Technology  |z Syllabus Programme 
588 |a Description based on publisher supplied metadata and other sources. 
590 |a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.  
650 0 |a Organizational behavior-Textbooks. 
655 4 |a Electronic books. 
700 1 |a Von Glinow, Mary. 
776 0 8 |i Print version:  |a McShane, Steven  |t ISE EBook Online Access for Organizational Behavior: Emerging Knowledge. Global Reality  |d  : McGraw-Hill US Higher Ed ISE,c2020  |z 9781260570656 
797 2 |a ProQuest (Firm) 
856 4 0 |u https://ezaccess.library.uitm.edu.my/login?url=https://ebookcentral.proquest.com/lib/uitm-ebooks/detail.action?docID=6216456  |z View fulltext via EzAccess 
966 0 |a 2021  |b ProQuest Ebook Central  |c UiTM Library  |d Intan Nurul 'Ain Mohd Firdaus Kozako  |e Faculty of Business and Management  |f ProQuest 

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