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ISE EBook Online Access for Operations Management in the Supply Chain.

Bibliographic Details
Main Author: Schroeder, Roger.
Other Authors: Rungtusanatham, M. Johnny., Goldstein, Susan.
Format: eBook
Language:English
Published: : McGraw-Hill US Higher Ed ISE, 2020.
Edition:8th ed.
Subjects:
Production management.
Electronic books.
Online Access:View fulltext via EzAccess
Table of Contents:
  • Cover
  • Title
  • Copyright
  • The McGraw-Hill Education Series Operations and Decision Sciences
  • About the Authors
  • Dedication
  • Preface
  • Acknowledgments
  • Connect
  • Brief Table of Contents
  • Contents
  • Part One: Introduction
  • Chapter 1: Introduction to Operations
  • 1.1 Definition of Operations and Supply Chain Management
  • 1.2 The Role of Operations and Supply Chain Management
  • 1.3 Why Study Operations and Supply Chain Management?
  • 1.4 Decisions at Pizza U.S.A.
  • 1.5 Operations Decisions in the Supply Chain-A Framework
  • 1.6 Cross-Functional Decision Making
  • 1.7 Operations as a Process
  • 1.8 Trends in Operations and Supply Chain Mangement
  • Sustainability
  • Services
  • Digital Technologies
  • Integration of Decisions Internally and Externally
  • Globalization of Operations and the Supply Chain
  • 1.9 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Chapter 2: Operations and Supply Chain Strategy
  • 2.1 Operations Strategy Model
  • Corporate and Business Strategy
  • Operations Mission
  • Operations Objectives
  • Strategic Decisions
  • Distinctive Competence
  • 2.2 Competing with Operations Objectives
  • 2.3 Cross-Functional Strategic Decisions
  • 2.4 Global Operations and Supply Chains
  • 2.5 Supply Chain Strategy
  • 2.6 Environment and Sustainable Operations
  • 2.7 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Chapter 3: Product Design
  • 3.1 Strategies for New Product Introduction
  • 3.2 New Product Development Process
  • Concept Development
  • Product Design
  • Pilot Production/ Testing
  • 3.3 Cross-Functional Product Design
  • 3.4 Supply Chain Collaboration
  • 3.5 Quality Function Deployment
  • Customer Attributes
  • Engineering Characteristics
  • 3.6 Modular Design
  • 3.7 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Part Two: Process Design.
  • Chapter 4: Process Selection
  • 4.1 Product-Flow Characteristics
  • 4.2 Approaches to Order Fulfillment
  • 4.3 Process Selection Decisions
  • 4.4 Product-Process Strategy
  • 4.5 Focused Operations
  • 4.6 Mass Customization
  • 4.7 3D Printing and Additive Manufacturing
  • 4.8 Environmental Concerns
  • 4.9 Cross-Functional Decision Making
  • 4.10 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Chapter 5: Service Process Design
  • 5.1 Defining Service
  • 5.2 Service-Product Bundle
  • 5.3 Service Delivery System Matrix
  • 5.4 Customer Contact
  • 5.5 Service Recovery and Guarantees
  • 5.6 Technology for Services
  • Artificial Intelligence
  • 5.7 Globalization of Services
  • 5.8 Service Profitability and Employees
  • 5.9 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Chapte 6: Process-Flow Analysis
  • 6.1 Process Thinking
  • 6.2 The Process View of Business
  • 6.3 Process Flowcharting
  • 6.4 Process-Flow Analysis as Asking Questions
  • 6.5 Process Analytics
  • 6.6 Analyzing Process Flows at Pizza U.S.A.
  • 6.7 Process Redesign
  • 6.8 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Chapter 7: Lean Thinking and Lean Systems
  • 7.1 Evolution of Lean
  • 7.2 Lean Tenets
  • Create Value
  • Value Stream
  • Ensure Flow
  • Customer Pull
  • Strive for Perfection
  • 7.3 Ensure Flow
  • Stabilize Master Schedule
  • Reducing Setup Time and Lot Sizes
  • Changing Layout and Maintenance
  • Cross-Training and Engaging Workers
  • 7.4 Customer Pull
  • 7.5 Changing Relationships with Suppliers
  • 7.6 Implementation of Lean
  • 7.7 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Part Three: Quality
  • Chapter 8: Managing Quality
  • 8.1 Quality as Customer Requirements
  • 8.2 Product Quality
  • 8.3 Service Quality.
  • 8.4 Quality Planning, Control, and Improvement
  • 8.5 Mistake-Proofing
  • 8.6 Ensuring Quality in the Supply Chain
  • 8.7 Quality, Cost of Quality, and Financial Performance
  • 8.8 Quality Pioneers
  • W. Edwards Deming
  • Joseph Juran
  • 8.9 ISO 9000 Standards
  • 8.10 Malcolm Baldrige Award
  • 8.11 Why Some Quality Improvement Efforts Fail
  • 8.12 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions
  • Chapter 9: Quality Control and Improvement
  • 9.1 Design of Quality Control Systems
  • 9.2 Process Quality Control
  • 9.3 Attribute Control Chart
  • 9.4 Variables Control Chart
  • 9.5 Using Control Charts
  • 9.6 Process Capability
  • 9.7 Continuous Improvement
  • 9.8 Six Sigma
  • 9.9 Lean and Six Sigma
  • 9.10 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Part FOUR: Capacity and Scheduling
  • Chapter 10: Forecasting
  • 10.1 Forecasting for Decision Making
  • 10.2 Qualitative Forecasting Methods
  • 10.3 Time Series Analytics
  • 10.4 Moving Average
  • 10.5 Exponential Smoothing
  • 10.6 Forecast Accuracy
  • 10.7 Advanced Time-Series Forecasting
  • 10.8 Causal Forecasting Analytics
  • 10.9 Selecting a Forecasting Method
  • Big Data
  • 10.10 Collaborative Planning, Forecasting, and Replenishment
  • 10.11 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Supplement: Advanced Methods
  • Chapter 11: Capacity Planning
  • 11.1 Capacity Defined
  • 11.2 Facilities Decisions
  • Amount of Capacity
  • Size of Facilities
  • Timing of Facility Decisions
  • Facility Location
  • Types of Facilities
  • 11.3 Sales and Operations Planning
  • 11.4 Cross-Functional Nature of S&amp
  • OP
  • 11.5 Planning Options
  • 11.6 Basic Aggregate Planning Strategies
  • 11.7 Aggregate Planning Costs
  • 11.8 Aggregate Planning Example
  • 11.9 Key Points and Terms.
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problem
  • Chapter 12: Scheduling Operations
  • 12.1 Batch Scheduling
  • 12.2 Gantt Charts
  • 12.3 Finite Capacity Scheduling
  • 12.4 Theory of Constraints
  • 12.5 Priority Dispatching Rules
  • 12.6 Planning and Control Systems
  • 12.7 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Chapter 13: Project Planning and Scheduling
  • 13.1 Objectives and Trade-offs
  • 13.2 Planning and Control in Projects
  • 13.3 Scheduling Methods
  • 13.4 Constant-Time Networks
  • 13.5 CPM Method
  • 13.6 Use of Project Management Concepts
  • 13.7 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Part FIVE: Inventory
  • Chapter 14: Independent Demand Inventory
  • 14.1 Definition of Inventory
  • 14.2 Purpose of Inventories
  • 14.3 Costs of Inventory
  • 14.4 Independent versus Dependent Demand
  • 14.5 Economic Order Quantity
  • 14.6 Continuous Review System
  • 14.7 Periodic Review System
  • 14.8 Using P and Q Systems in Practice
  • 14.9 Vendor Managed Inventory
  • 14.10 ABC Classification of Inventory
  • 14.11 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Supplement: Advanced Models
  • Chapter 15: Materials Requirements Planning and ERP
  • 15.1 The MRP System
  • 15.2 MRP versus Order-Point Systems
  • 15.3 Parts Explosion: How an MRP System Works
  • 15.4 MRP System Elements
  • Master Scheduling
  • Bill of Materials (BOM)
  • Inventory Records
  • Capacity Planning
  • Purchasing
  • Shop-Floor Control
  • 15.5 Operating an MRP System
  • 15.6 The Successful MRP System
  • 15.7 Enterprise Resource Planning Systems
  • 15.8 Key Points and Terms
  • Learning Enrichment
  • Solved Problem
  • Discussion Questions
  • Problems
  • Part SIX: Supply Chain Decisions.
  • Chapter 16: Supply Chain Management
  • 16.1 Supply Chain and Supply Chain Management
  • 16.2 Measuring Supply Chain Performance
  • 16.3 Supply Chain Dynamics-The Bullwhip Effect
  • 16.4 Improving Supply Chain Performance
  • 16.5 Supply Chain Structural Improvements
  • 16.6 Supply Chain System Improvements
  • 16.7 Technology and Supply Chain Management
  • E-commerce and Omni-channel Marketing
  • Blockchain Technology
  • 16.8 Supply Chain Risk and Resilience
  • Analysis of Supply Chain Risk
  • 16.9 Sustainability of the Supply Chain
  • 16.10 Key Points and Terms
  • Learning Enrichment
  • Discussion Questions and Problems
  • Chapter 17: Sourcing
  • 17.1 Importance of Sourcing
  • 17.2 Sourcing Goals
  • 17.3 Insource or Outsource?
  • Advantages of Outsourcing
  • Disadvantages of Outsourcing
  • Total Cost Analysis
  • 17.4 Offshoring
  • Costs of Offshoring
  • Reshoring
  • 17.5 Global Sourcing
  • 17.6 Supply Base Optimization
  • Spend Analysis
  • Total Number of Suppliers
  • Single or Multiple Suppliers
  • 17.7 The Purchasing Cycle
  • Internal User-Buyer Interface
  • Sourcing Make-Buy Decision
  • Find Suppliers
  • Supplier Selection
  • Supplier Relationship Management
  • 17.8 Challenges Facing Purchasing
  • 17.9 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • Chapter 18: Global Logistics
  • 18.1 Role of Logistics in Supply Chain Management
  • 18.2 Transportation
  • Transportation Economics
  • Modes of Transportation
  • Selecting the Transportation Mode
  • 18.3 Distribution Centers and Warehousing
  • 18.4 Logistics Networks
  • Location
  • Number of Warehouses (Distribution Centers)
  • 18.5 Global Logistics
  • 18.6 Third-Party Logistics Providers
  • 18.7 Logistics Strategy
  • 18.8 Key Points and Terms
  • Learning Enrichment
  • Solved Problems
  • Discussion Questions
  • Problems
  • PART SEVEN: CASE STUDIES.
  • Introduction.

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