Cover Image

Service Leadership.

Bibliographic Details
Main Author: Merrick, Joav.
Format: eBook
Language:English
Published: New York : Nova Science Publishers, Incorporated, 2019.
Series:Public Health: Practices, Methods and Policies Ser.
Subjects:
Service learning-China-Hong Kong.
Electronic books.
Online Access:View fulltext via EzAccess
Table of Contents:
  • Intro
  • Contents
  • Introduction
  • Chapter 1
  • Development and validation of assessment tools on service leadership knowledge, attitude and behavior
  • Abstract
  • Introduction
  • Three areas of importance
  • About this book
  • Acknowledgments
  • References
  • Section one: Tools for assessment
  • Chapter 2
  • Leadership assessment tools in different Chinese contexts
  • Abstract
  • Introduction
  • Assessment tools based on the etic approach
  • Assessment tools based on the emic approach
  • Assessment tools based on the etic-emic approach
  • Unsolved questions and future directions
  • Acknowledgments
  • References
  • Chapter 3
  • Conceptual background and the development of service leadership knowledge scale
  • Abstract
  • Introduction
  • Influence of leadership knowledge on leadership behavior
  • Service leadership knowledge
  • General description of service leadership theory
  • Three realms of service leadership
  • Everyone can be a leader
  • Principle E = MC2
  • Manufacturing versus service economies in contemporary world
  • Distinction of service leadership theory and other leadership theories
  • Development of the Service Leadership Knowledge Scale
  • Content validation
  • Criterion-related validation
  • Large-scale validation
  • Acknowledgments
  • References
  • Chapter 4
  • Development of the attitude to Service Leadership Scale in Hong Kong
  • Abstract
  • Introduction
  • The nature of service leadership
  • Assessment of attitude to leadership
  • Development of the Service Leadership Attitude Scale
  • Acknowledgments
  • References
  • Chapter 5
  • Development of Service Leadership Behavior Scale: Background and conceptual model
  • Abstract
  • Introduction
  • Unique features of the Service Leadership Model
  • The Service Leadership Behavior Scale (SLB)
  • Validation of Service Leadership Behavior Scale (SLB)
  • Acknowledgments
  • References.
  • Chapter 6
  • Psychometric properties of the Service Leadership Behavior Scale: Preliminary findings
  • Abstract
  • Introduction
  • Our study
  • Procedures
  • Instruments
  • Data analysis plan
  • Factorial validity analyses
  • Reliability and convergent validity analyses
  • Our findings
  • Reliability of the total scale and subscales
  • Validity assessment: Correlation with external criterion measures
  • Discussion
  • Acknowledgments
  • References
  • Section two: Validation
  • Chapter 7
  • Content validation of a Service Leadership Behavior Scale in Hong Kong
  • Abstract
  • Introduction
  • Our study
  • Instrument
  • Findings
  • Discussion
  • Acknowledgments
  • Appendix: Sample items (with adaptation) of the Service Leadership Behavior Scale (SLB-LF-97)
  • References
  • Chapter 8
  • Validation of the Service Leadership Knowledge Scale: Factorial and convergent validity
  • Abstract
  • Introduction
  • Our study
  • Procedures
  • Instruments
  • Data analysis plan
  • Findings
  • Confirmatory factor analysis
  • Validity analyses: Correlation with external criterion scales (and subscales)
  • Validity analyses: Correlation with other Service Leadership scales under validation
  • Discussion
  • Acknowledgments
  • References
  • Chapter 9
  • Validation of the Service Leadership Attitude Scale in Hong Kong
  • Abstract
  • Introduction
  • Our study
  • Measures
  • Data analysis
  • What we found
  • Factor structure
  • Internal consistency and convergent validity
  • Discussion
  • Acknowledgments
  • References
  • Chapter 10
  • Convergent and factorial validation of the Service Leadership Behavior Scale
  • Abstract
  • Introduction
  • Our study
  • Procedures
  • Instruments
  • Findings
  • Reliability of the measures
  • Validity analyses: Correlation with external criterion scales (and subscales).
  • Validity analyses: Correlation with other Service Leadership scales under validation
  • Discussion
  • Acknowledgments
  • References
  • Chapter 11
  • The Service Leadership Knowledge Scale: Norms and psychological correlates
  • Abstract
  • Introduction
  • Service leadership education and evaluation in Hong Kong
  • Evaluation on knowledge gain and Service Leadership Knowledge Scale
  • Norms and correlates of the Knowledge Scale
  • The present study
  • Our study
  • Measures
  • Service Leadership Knowledge Scale
  • Demographic and other potential correlates
  • Data analyses
  • Our findings
  • Correlates of knowledge score
  • Discussion
  • Acknowledgments
  • References
  • Chapter 12
  • The Service Leadership Attitude Scale: Normative data and personal correlates in Chinese university students
  • Abstract
  • Introduction
  • Service leadership education in Hong Kong
  • Normative data for the Service Leadership Attitude Scale
  • Personal correlates of Service Leadership Attitude
  • Our research
  • Instruments
  • Service Leadership Attitude Scale
  • Personal correlates
  • Data analyses
  • Findings
  • Discussion
  • Acknowledgments
  • References
  • Chapter 13
  • The Service Leadership Behavior Scale: Norms and personal correlates
  • Abstract
  • Introduction
  • Service leadership education and evaluation in Hong Kong
  • Development of the Service Leadership Behavior Scale (SLBS)
  • Norms and correlates of the Service Leadership Behavior Scale
  • Our study
  • Measures
  • Demographic characteristics and personal correlates
  • Data analyses
  • Findings
  • Personal correlates of Service Leadership Behavior Score
  • Discussion
  • Acknowledgments
  • References
  • Section three: Manual
  • Chapter 14
  • A user manual for the Service Leadership Knowledge Scale
  • Abstract
  • Introduction
  • Conceptual framework
  • Different stages of the validation process.
  • Design and use of the scale
  • Target respondents
  • Administration guidelines
  • Reliability and validity
  • Internal consistency
  • Concurrent validity
  • Factorial validity
  • Norms
  • Normative statistics
  • Scoring and interpretation
  • Handling missing items
  • Interpretation of test scores
  • Acknowledgments
  • References
  • Chapter 15
  • A user manual for Service Leadership Attitude Scale
  • Abstract
  • Introduction
  • Conceptual framework
  • Different stages of the validation study
  • Design and use of the scale
  • Target respondents
  • Instructions
  • Administration notes
  • Reliability and validity
  • Internal consistency/reliability
  • Convergent validity
  • Factorial validity
  • Norms
  • Normative statistics
  • Scoring and interpretation
  • Handling of missing items
  • Interpretation of test scores
  • Acknowledgments
  • References
  • Chapter 16
  • A user manual for the Service Leadership Behavior Scale
  • Abstract
  • Introduction
  • Conceptual framework
  • Different stages of the validation process
  • Design and use of the scale
  • Target respondents
  • Instructions
  • Administration guidelines
  • Reliability and validity
  • Internal consistency/reliability
  • Convergent validity
  • Factorial validity
  • Norms
  • Normative statistics
  • Scoring and interpretation
  • Handling of missing items
  • Interpretation of test scores
  • Acknowledgments
  • References
  • Section four: Acknowledgments
  • Chapter 17
  • About the editors
  • Chapter 18
  • About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Hong Kong
  • Education
  • Research
  • Community service
  • Students
  • Faculty and teaching
  • Chapter 19
  • About the National Institute of Child Health and Human Development in Israel
  • Mission
  • Service and academic activities
  • Research activities
  • National collaborations.
  • International collaborations
  • Targets
  • Contact
  • Chapter 20
  • About the book series "Public health: Practices, methods and policies"
  • Contact
  • Section five: Index
  • Index
  • Blank Page.

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