The Interpersonal Communication Book, Global Edition.
For courses in Interpersonal CommunicationAn introduction to interpersonal communication that emphasizes the impact of our choicesThe Interpersonal Communication Book provides in-depth coverage of interpersonal communication, blending theory and research with practical skills. Author Joseph DeVito u...
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| Format: | eBook |
| Language: | English |
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Harlow, United Kingdom :
Pearson Education, Limited,
2018.
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| Edition: | 15th ed. |
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| Online Access: | View fulltext via EzAccess |
Table of Contents:
- Cover
- Title Page
- Copyright Page
- Brief Contents
- Contents
- Specialized Contents
- Welcome to The Interpersonal Communication Book
- PART One Preliminaries To Interpersonal Communication
- 1 Foundations of Interpersonal Communication
- The Benefits of Studying Interpersonal Communication
- Personal Benefits
- Professional Benefits
- The Elements of Interpersonal Communication
- Source-Receiver
- Messages
- Channel
- Noise
- Context
- Effects
- Ethics
- The Principles of Interpersonal Communication
- Interpersonal Communication Exists on a Continuum
- Interpersonal Communication Involves Interdependent Individuals
- Interpersonal Communication Is Inherently Relational
- Interpersonal Communication Is a Transactional Process
- Interpersonal Communication Serves a Variety of Purposes
- Interpersonal Communication Is Ambiguous
- Interpersonal Relationships May Be Symmetrical or Complementary
- Interpersonal Communication Refers to Content and Relationship
- Interpersonal Communication Is a Series of Punctuated Events
- Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable
- Summary
- Key Terms
- 2 Culture and Interpersonal Communication
- Culture
- The Importance of Cultural Awareness
- The Transmission of Culture
- The Aim of a Cultural Perspective
- Cultural Differences
- Individual and Collective Orientation
- High‐ and Low‐Context Cultures
- Power Distance
- Masculine and Feminine Cultures
- High‐Ambiguity‐Tolerant and Low‐Ambiguity‐Tolerant Cultures
- Long‐ and Short‐Term Orientation
- Indulgence and Restraint
- Principles for Effective Intercultural Communication
- Educate Yourself
- Recognize Differences
- Confront Your Stereotypes
- Reduce Your Ethnocentrism
- Recognize Culture Shock
- Adjust Your Communication
- Summary
- Key Terms.
- 3 Perception of the Self and Others
- The Self in Interpersonal Communication
- Self‐Concept
- Self‐Awareness
- Self‐Esteem
- Perception in Interpersonal Communication
- Stage One: Stimulation
- Stage Two: Organization
- Stage Three: Interpretation-Evaluation
- Stage Four: Memory
- Stage Five: Recall
- Impression Formation
- Impression Formation Processes
- Increasing Accuracy in Impression Formation
- Impression Management: Goals and Strategies
- To Be Liked: Affinity‐Seeking and Politeness Strategies
- To Be Believed: Credibility Strategies
- To Excuse Failure: Self‐Handicapping Strategies
- To Secure Help: Self‐Deprecating Strategies
- To Hide Faults: Self‐Monitoring Strategies
- To Be Followed: Influencing Strategies
- To Confirm Self‐Image: Image‐Confirming Strategies
- Summary
- Key Terms
- PART Two Interpersonal Messages
- 4 Verbal Messages
- Principles of Verbal Messages
- Messages Are Packaged
- Message Meanings Are in People
- Meanings Are Denotative and Connotative
- Messages Vary in Abstraction
- Messages Vary in Politeness
- Messages Can Be Onymous or Anonymous
- Messages Can Deceive
- Messages Vary in Assertiveness
- Confirmation and Disconfirmation
- Racism
- Ageism
- Heterosexism
- Sexism
- Cultural Identifiers
- Guidelines for Using Verbal Messages Effectively
- Extensionalize: Avoid Intensional Orientation
- See the Individual: Avoid Allness
- Distinguish between Facts and Inferences: Avoid Fact-Inference Confusion
- Discriminate Among: Avoid Indiscrimination
- Talk about the Middle: Avoid Polarization
- Update Messages: Avoid Static Evaluation
- Summary
- Key Terms
- 5 Nonverbal Messages
- Principles of Nonverbal Communication
- Nonverbal Messages Interact with Verbal Messages
- Nonverbal Messages Help Manage Impressions
- Nonverbal Messages Help Form Relationships.
- Nonverbal Messages Structure Conversation
- Nonverbal Messages Can Influence and Deceive
- Nonverbal Messages Are Crucial for Expressing Emotions
- Channels of Nonverbal Communication
- Body Messages
- Facial Communication
- Eye Communication
- Touch Communication
- Paralanguage
- Silence
- Spatial Messages and Territoriality
- Artifactual Communication
- Olfactory Messages
- Temporal Communication
- Nonverbal Communication Competence
- Encoding Skills
- Decoding Skills
- Summary
- Key Terms
- 6 Listening
- The Process and Skills of Listening
- Stage One: Receiving
- Stage Two: Understanding
- Stage Three: Remembering
- Stage Four: Evaluating
- Stage Five: Responding
- Listening Barriers
- Physical and Mental Distractions
- Biases and Prejudices
- Racist, Heterosexist, Ageist, and Sexist Listening
- Lack of Appropriate Focus
- Premature Judgment
- Hearing Impairment
- Styles of Effective Listening
- Empathic Listening
- Polite Listening
- Critical Listening
- Active Listening
- Culture, Gender, and Listening
- Culture and Listening
- Gender and Listening
- Summary
- Key Terms
- 7 Emotional Messages
- Principles of Emotions and Emotional Messages
- Emotions Occur in Stages
- Emotions May Be Primary or Blended
- Emotions Involve Both Body and Mind
- Emotional Expression Uses Multiple Channels
- Emotional Expression Is Governed by Display Rules
- Emotions Can Be Used Strategically
- Emotions Have Consequences
- Emotions May Be Adaptive and Maladaptive
- Emotions Are Contagious
- Obstacles to Communicating Emotions
- Personality Factors
- Inadequate Interpersonal Skills
- Societal and Cultural Customs
- Fear
- Emotional Competence
- Emotional Expression
- Emotional Responding
- Summary
- Key Terms
- 8 Conversational Messages
- Principles of Conversation
- The Principle of Process.
- The Principle of Cooperation
- The Principle of Politeness
- The Principle of Dialogue
- The Principle of Turn Taking
- Conversational Disclosure
- Revealing Yourself
- Influences on Self‐Disclosure
- Rewards and Dangers of Self‐Disclosure
- Guidelines for Self‐Disclosure
- Everyday Conversations
- Making Small Talk
- Making Introductions
- Making Excuses
- Apologizing
- Asking for a Favor
- Complimenting
- Advising
- Summary
- Key Terms
- PART Three Interpersonal Relationships
- 9 Interpersonal Relationship Stages, Communication, and Theories
- Relationship Stages
- Contact
- Involvement
- Intimacy
- Deterioration
- Repair
- Dissolution
- Movement among the Stages
- Relationship Communication
- Communicating in Developing and Maintaining Relationships
- Communicating in Deteriorating and Dissolving Relationships
- Communicating in Relationship Repair
- Relationship Theories
- Attraction Theory
- Relationship Rules Theory
- Relationship Dialectics Theory
- Social Exchange Theory
- Equity Theory
- Politeness Theory
- Summary
- Key Terms
- 10 Interpersonal Relationship Types
- Friendship Relationships
- Definition and Characteristics
- Friendship Types
- Friendship Needs
- Friendship and Communication
- Friendship, Culture, and Gender
- Love Relationships
- Love Types
- Love and Communication
- Love, Culture, and Gender
- Family Relationships
- Characteristics of Families
- Couple Types
- Family Types
- Family and Communication
- Families, Culture, and Gender
- Workplace Relationships
- Workplace Communication
- Networking Relationships
- Mentoring Relationships
- Romantic Relationships at Work
- The Dark Side of Interpersonal Relationships
- Jealousy
- Violence
- Summary
- Key Terms
- 11 Interpersonal Conflict and Conflict Management
- Preliminaries to Interpersonal Conflict.
- Definition of Interpersonal Conflict
- Myths about Interpersonal Conflict
- Interpersonal Conflict Issues
- Principles of Interpersonal Conflict
- Conflict Is Inevitable
- Conflict Can Have Negative and Positive Effects
- Conflict Is Influenced by Culture and Gender
- Conflict Styles Have Consequences
- Conflict Management Is a Multistep Process
- Conflict Management Strategies
- Win-Lose and Win-Win Strategies
- Avoidance and Active Fighting Strategies
- Force and Talk Strategies
- Face‐Attacking and Face‐Enhancing Strategies
- Verbal Aggressiveness and Argumentativeness Strategies
- Summary
- Key Terms
- 12 Interpersonal Power and Influence
- Principles of Power and Influence
- Some People Are More Powerful Than Others
- Power Can Be Shared
- Power Can Be Increased or Decreased
- Power Follows the Principle of Less Interest
- Power Generates Privilege
- Power Is Influenced by Culture
- Relationship, Person, and Message Power
- Power in the Relationship
- Power in the Person
- Power in the Message
- Resisting Power and Influence
- Misuses of Power
- Sexual Harassment
- Bullying
- Power Plays
- Prosocial Communication
- The Nature of Prosocial Communication
- Factors Influencing Prosocial Communication
- Examples of Prosocial Communication
- Effects of Prosocial Communication
- Summary
- Key Terms
- Glossary
- References
- Credits
- Index.