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|a 153.6
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|a DeVito, Joseph A.
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|a The Interpersonal Communication Book, Global Edition.
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|a 15th ed.
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| 264 |
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|a Harlow, United Kingdom :
|b Pearson Education, Limited,
|c 2018.
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|c ©2019.
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| 300 |
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|a 1 online resource (426 pages)
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|a text
|b txt
|2 rdacontent
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|a online resource
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|a Cover -- Title Page -- Copyright Page -- Brief Contents -- Contents -- Specialized Contents -- Welcome to The Interpersonal Communication Book -- PART One Preliminaries To Interpersonal Communication -- 1 Foundations of Interpersonal Communication -- The Benefits of Studying Interpersonal Communication -- Personal Benefits -- Professional Benefits -- The Elements of Interpersonal Communication -- Source-Receiver -- Messages -- Channel -- Noise -- Context -- Effects -- Ethics -- The Principles of Interpersonal Communication -- Interpersonal Communication Exists on a Continuum -- Interpersonal Communication Involves Interdependent Individuals -- Interpersonal Communication Is Inherently Relational -- Interpersonal Communication Is a Transactional Process -- Interpersonal Communication Serves a Variety of Purposes -- Interpersonal Communication Is Ambiguous -- Interpersonal Relationships May Be Symmetrical or Complementary -- Interpersonal Communication Refers to Content and Relationship -- Interpersonal Communication Is a Series of Punctuated Events -- Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable -- Summary -- Key Terms -- 2 Culture and Interpersonal Communication -- Culture -- The Importance of Cultural Awareness -- The Transmission of Culture -- The Aim of a Cultural Perspective -- Cultural Differences -- Individual and Collective Orientation -- High‐ and Low‐Context Cultures -- Power Distance -- Masculine and Feminine Cultures -- High‐Ambiguity‐Tolerant and Low‐Ambiguity‐Tolerant Cultures -- Long‐ and Short‐Term Orientation -- Indulgence and Restraint -- Principles for Effective Intercultural Communication -- Educate Yourself -- Recognize Differences -- Confront Your Stereotypes -- Reduce Your Ethnocentrism -- Recognize Culture Shock -- Adjust Your Communication -- Summary -- Key Terms.
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|a 3 Perception of the Self and Others -- The Self in Interpersonal Communication -- Self‐Concept -- Self‐Awareness -- Self‐Esteem -- Perception in Interpersonal Communication -- Stage One: Stimulation -- Stage Two: Organization -- Stage Three: Interpretation-Evaluation -- Stage Four: Memory -- Stage Five: Recall -- Impression Formation -- Impression Formation Processes -- Increasing Accuracy in Impression Formation -- Impression Management: Goals and Strategies -- To Be Liked: Affinity‐Seeking and Politeness Strategies -- To Be Believed: Credibility Strategies -- To Excuse Failure: Self‐Handicapping Strategies -- To Secure Help: Self‐Deprecating Strategies -- To Hide Faults: Self‐Monitoring Strategies -- To Be Followed: Influencing Strategies -- To Confirm Self‐Image: Image‐Confirming Strategies -- Summary -- Key Terms -- PART Two Interpersonal Messages -- 4 Verbal Messages -- Principles of Verbal Messages -- Messages Are Packaged -- Message Meanings Are in People -- Meanings Are Denotative and Connotative -- Messages Vary in Abstraction -- Messages Vary in Politeness -- Messages Can Be Onymous or Anonymous -- Messages Can Deceive -- Messages Vary in Assertiveness -- Confirmation and Disconfirmation -- Racism -- Ageism -- Heterosexism -- Sexism -- Cultural Identifiers -- Guidelines for Using Verbal Messages Effectively -- Extensionalize: Avoid Intensional Orientation -- See the Individual: Avoid Allness -- Distinguish between Facts and Inferences: Avoid Fact-Inference Confusion -- Discriminate Among: Avoid Indiscrimination -- Talk about the Middle: Avoid Polarization -- Update Messages: Avoid Static Evaluation -- Summary -- Key Terms -- 5 Nonverbal Messages -- Principles of Nonverbal Communication -- Nonverbal Messages Interact with Verbal Messages -- Nonverbal Messages Help Manage Impressions -- Nonverbal Messages Help Form Relationships.
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|a Nonverbal Messages Structure Conversation -- Nonverbal Messages Can Influence and Deceive -- Nonverbal Messages Are Crucial for Expressing Emotions -- Channels of Nonverbal Communication -- Body Messages -- Facial Communication -- Eye Communication -- Touch Communication -- Paralanguage -- Silence -- Spatial Messages and Territoriality -- Artifactual Communication -- Olfactory Messages -- Temporal Communication -- Nonverbal Communication Competence -- Encoding Skills -- Decoding Skills -- Summary -- Key Terms -- 6 Listening -- The Process and Skills of Listening -- Stage One: Receiving -- Stage Two: Understanding -- Stage Three: Remembering -- Stage Four: Evaluating -- Stage Five: Responding -- Listening Barriers -- Physical and Mental Distractions -- Biases and Prejudices -- Racist, Heterosexist, Ageist, and Sexist Listening -- Lack of Appropriate Focus -- Premature Judgment -- Hearing Impairment -- Styles of Effective Listening -- Empathic Listening -- Polite Listening -- Critical Listening -- Active Listening -- Culture, Gender, and Listening -- Culture and Listening -- Gender and Listening -- Summary -- Key Terms -- 7 Emotional Messages -- Principles of Emotions and Emotional Messages -- Emotions Occur in Stages -- Emotions May Be Primary or Blended -- Emotions Involve Both Body and Mind -- Emotional Expression Uses Multiple Channels -- Emotional Expression Is Governed by Display Rules -- Emotions Can Be Used Strategically -- Emotions Have Consequences -- Emotions May Be Adaptive and Maladaptive -- Emotions Are Contagious -- Obstacles to Communicating Emotions -- Personality Factors -- Inadequate Interpersonal Skills -- Societal and Cultural Customs -- Fear -- Emotional Competence -- Emotional Expression -- Emotional Responding -- Summary -- Key Terms -- 8 Conversational Messages -- Principles of Conversation -- The Principle of Process.
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|a The Principle of Cooperation -- The Principle of Politeness -- The Principle of Dialogue -- The Principle of Turn Taking -- Conversational Disclosure -- Revealing Yourself -- Influences on Self‐Disclosure -- Rewards and Dangers of Self‐Disclosure -- Guidelines for Self‐Disclosure -- Everyday Conversations -- Making Small Talk -- Making Introductions -- Making Excuses -- Apologizing -- Asking for a Favor -- Complimenting -- Advising -- Summary -- Key Terms -- PART Three Interpersonal Relationships -- 9 Interpersonal Relationship Stages, Communication, and Theories -- Relationship Stages -- Contact -- Involvement -- Intimacy -- Deterioration -- Repair -- Dissolution -- Movement among the Stages -- Relationship Communication -- Communicating in Developing and Maintaining Relationships -- Communicating in Deteriorating and Dissolving Relationships -- Communicating in Relationship Repair -- Relationship Theories -- Attraction Theory -- Relationship Rules Theory -- Relationship Dialectics Theory -- Social Exchange Theory -- Equity Theory -- Politeness Theory -- Summary -- Key Terms -- 10 Interpersonal Relationship Types -- Friendship Relationships -- Definition and Characteristics -- Friendship Types -- Friendship Needs -- Friendship and Communication -- Friendship, Culture, and Gender -- Love Relationships -- Love Types -- Love and Communication -- Love, Culture, and Gender -- Family Relationships -- Characteristics of Families -- Couple Types -- Family Types -- Family and Communication -- Families, Culture, and Gender -- Workplace Relationships -- Workplace Communication -- Networking Relationships -- Mentoring Relationships -- Romantic Relationships at Work -- The Dark Side of Interpersonal Relationships -- Jealousy -- Violence -- Summary -- Key Terms -- 11 Interpersonal Conflict and Conflict Management -- Preliminaries to Interpersonal Conflict.
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|a Definition of Interpersonal Conflict -- Myths about Interpersonal Conflict -- Interpersonal Conflict Issues -- Principles of Interpersonal Conflict -- Conflict Is Inevitable -- Conflict Can Have Negative and Positive Effects -- Conflict Is Influenced by Culture and Gender -- Conflict Styles Have Consequences -- Conflict Management Is a Multistep Process -- Conflict Management Strategies -- Win-Lose and Win-Win Strategies -- Avoidance and Active Fighting Strategies -- Force and Talk Strategies -- Face‐Attacking and Face‐Enhancing Strategies -- Verbal Aggressiveness and Argumentativeness Strategies -- Summary -- Key Terms -- 12 Interpersonal Power and Influence -- Principles of Power and Influence -- Some People Are More Powerful Than Others -- Power Can Be Shared -- Power Can Be Increased or Decreased -- Power Follows the Principle of Less Interest -- Power Generates Privilege -- Power Is Influenced by Culture -- Relationship, Person, and Message Power -- Power in the Relationship -- Power in the Person -- Power in the Message -- Resisting Power and Influence -- Misuses of Power -- Sexual Harassment -- Bullying -- Power Plays -- Prosocial Communication -- The Nature of Prosocial Communication -- Factors Influencing Prosocial Communication -- Examples of Prosocial Communication -- Effects of Prosocial Communication -- Summary -- Key Terms -- Glossary -- References -- Credits -- Index.
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| 520 |
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|a For courses in Interpersonal CommunicationAn introduction to interpersonal communication that emphasizes the impact of our choicesThe Interpersonal Communication Book provides in-depth coverage of interpersonal communication, blending theory and research with practical skills. Author Joseph DeVito utilizes the concept of choice as the phil.
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| 526 |
0 |
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|a BA118 - Diploma In Office Management & Technology
|z Syllabus Programme
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| 588 |
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|a Description based on publisher supplied metadata and other sources.
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| 590 |
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|a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2021. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
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| 650 |
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|a Interpersonal communication.
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| 655 |
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|a Electronic books.
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| 776 |
0 |
8 |
|i Print version:
|a DeVito, Joseph A.
|t The Interpersonal Communication Book, Global Edition
|d Harlow, United Kingdom : Pearson Education, Limited,c2018
|z 9781292261843
|
| 797 |
2 |
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|a ProQuest (Firm)
|
| 856 |
4 |
0 |
|u https://ezaccess.library.uitm.edu.my/login?url=https://ebookcentral.proquest.com/lib/uitm-ebooks/detail.action?docID=5573695
|z View fulltext via EzAccess
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| 966 |
0 |
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|a 2021
|b ProQuest Ebook Central
|c UiTM Library
|d Intan Nurul 'Ain Mohd Firdaus Kozako
|e Faculty of Business and Management
|f ProQuest
|