How to be an even better manager a complete A-Z of proven techniques & essential skills /

• Main Author: Armstrong, Michael, 1928-
• Format: Electronic
• Language: English
• Published: London ; Philadelphia : Kogan Page, 2008.
• Edition: 7th ed.
• Subjects: Management.; BUSINESS & ECONOMICS > Workplace Culture.; BUSINESS & ECONOMICS > Corporate Governance.; BUSINESS & ECONOMICS > Leadership.; BUSINESS & ECONOMICS > Organizational Development.; Electronic books.
• Online Access: Books24x7; ebrary; View fulltext via EzAccess; MyiLibrary

This new edition of the bestselling How to be an Even Better Manager covers 50 key topics, organized into the three key areas in which any manager needs to be competent: managing people; managing activities and processes; managing and developing yourself. With new chapters on how to learn, achieve c...

Table of Contents:

• Foreword to the seventh edition; Preface; 1 How to be a better manager; 2 How to be assertive; 3 How to communicate; 4 How to coach; 5 How to coordinate; 6 How to achieve continuous improvement; 7 How to control; 8 How to be creative; 9 How to be decisive; 10 How to delegate; 11 How to delight customers; 12 How to develop your emotional intelligence; 13 How to develop people; 14 How to get on; 15 How to handle difficult people and negative behaviour; 16 How to influence people; 17 How to interview; 18 How to be interviewed; 19 How to be a better leader.