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Self-Service in the Internet Age Expectations and Experiences /

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Sudweeks, Fay. (Editor), Romm Livermore, Celia. (Editor), Oliver, David. (Editor)
Format: Electronic
Language:English
Published: London : Springer London, 2009.
Series:Computer Supported Cooperative Work,
Subjects:
Computer science.
Information systems.
Computer Science.
Information Systems Applications (incl.Internet).
Computers and Society.
Online Access:https://ezaccess.library.uitm.edu.my/login?url=http://dx.doi.org/10.1007/978-1-84800-207-4
Table of Contents:
  • Introduction
  • Social Networking and eDating
  • The Role and Implications of the Internet in Healthcare Delivery
  • Self-Service and E-Education
  • Stakeholder Expectations of Service Quality in a University Web Portal
  • Cybermediation in the Tourism and Travel Industries
  • Tricks and Clicks
  • Experiences of Users from Online Grocery Stores
  • The Virtual Shopping Aisle
  • The Customer Rules and Other E-Shopping Myths
  • Internet Banking
  • Sense or Sensibility?- Web-based Self-Service Systems for Managed IT Support
  • An Explanatory Model of Self-service on the Internet.

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